Shokria Hassani
Melbourne,VIC
Summary
Youth Volunteer with experience leading 18-20-aged children in fun and engaging activities. Talented at directing groups of up to 2 participants. Maintained professional and upbeat attitude when collaborating with others, answering questions, and enforcing rules. Skilled community and social service specialist with solid history of success in promoting activism, leading program operations and garnering grass-roots support. Focused on speaking out against problems and teaching young people important world-changing skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
1
1
year of professional experience
Work History
Youth Mentor Volunteer
Jesuit Social Services
Melbourne , VIc
05.2023 - Current
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Guided clients through transition to independent living within community.
- Provided directions to facility visitors and answered general questions.
- Provided crisis intervention services when necessary to ensure safety of all involved parties.
- Communicated with staff and other volunteers to coordinate services and address concerns.
- Maintained accurate records and documented client data in company databases.
- Conducted assessments to identify areas of strength and development for each mentee.
- Encouraged positive behaviors while providing constructive feedback when needed.
- Developed appropriate treatment plans focusing on each individual's needs.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Initiated conversations about relevant topics such as bullying, peer pressure and substance abuse prevention.
Educational Assistant
Expect A Star
Melbourne , Vic
11.2022 - Current
- Attended staff meetings, trainings, and workshops as required.
- Assisted in developing individual education plans for special needs students.
- Introduced learning activities and imaginative play to teach children to explore.
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Used clear communication and professionalism to develop constructive relationships with families.
- Responded promptly to incidents or emergencies according to established protocols.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Collaborated with colleagues to provide a high standard of care for each child.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Communicated with parents about daily activities and any concerning behaviors.
- Observed behavioral issues to alert parents or guardians.
- Supported children's emotional and social development with one-on-one attention.
- Modified existing software systems to enhance performance and add new features.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Bachelor of Social Science -
Swinburne University of Technology
Melbourne, VIC11-2022
Diploma -
Care Training School
Melbourne, VIC05-2017
High School Diploma -
Hampton Park Secondary Collage
Melbourne, VIC11-2014
Skills
- Academic Support
- Positive Reinforcement
- Creativity and Innovation
- Landscaping
- First Aid Training
- Project Planning
- Volunteer Recruitment
- Youth Advocacy
Timeline
Youth Mentor Volunteer
Jesuit Social Services
05.2023 - Current
Educational Assistant
Expect A Star
11.2022 - Current
Bachelor of Social Science -
Swinburne University of Technology
Diploma -
Care Training School
High School Diploma -
Hampton Park Secondary Collage
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