Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHOMA ANN SABU

Community Service Worker
Liverpool,NSW

Summary

I am a professional dyslexia educator with extensive experience in this field, working with and advocating for children. I am committed to social care and always strive to help students reach their full potential, both academically and personally. I can adapt to solitary and group situations. I have good communication skills, which are useful in collaborating with other educators. I am seeking a position where I can use my skills and experience to support clients and their families.

I was delighted to arrive in Australia and obtain the opportunity to study, meet people and experience life in this country. My studies in community services, becoming a dyslexia educator or becoming an IT professional were demanding, enjoyable and interesting. I am a compassionate and dedicated individual with a Community Services Certification, eager to begin my career in social work. I constantly yearn to learn new skills, am a motivating person, and am a good team player to work with. Being multilingual, I speak English, Malayalam, Hindi and Tamil. I hold a full Australian licence, driving both manual and automatic. I have a WWCC (employed), am pursuing First Aid and CPR certification, and completed the NDIS Orientation Module.

Overview

16
16
years of professional experience
2054
2054
years of post-secondary education
4
4
Languages

Work History

Special Educator

Dyslexia
01.2021 - Current
  • Enhanced individualised learning plans by incorporating student interests and developing customised activities.
  • Deliver differentiated instruction to accommodate diverse learning styles and abilities.
  • Tutoring children of various ages with learning difficulties
  • VAKT methods are used to make learning fun and for better encoding and decoding of the language
  • Helping children understand the English Language and rules associated with the language.
  • Establish strong relationships with parents and caregivers, promoting collaborative efforts for student success.
  • Monitored ongoing performance of students through regular evaluations, adjusting interventions as needed to address gaps in understanding or skill acquisition.

Educator

Al Zhara Suport Association
10.2024 - 12.2024
  • Alzhara is a support organisation for new immigrants to the country.
  • Deliver support in foundational math topics, ensuring students understand core concepts
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Assisting children in improving their reading and writing.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Created and implemented assessments to measure student progress.

Volunteer

Red Cross Australia
02.2020 - 11.2022


  • Maintained clean, neat, and operational facilities.
  • Supported engaging, fun, and smooth-running of the shop by helping with organisation and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Boosted fundraising efforts, securing valuable donations.
  • Supported efficient operations at the shop and organising supplies.
  • Sorting through donations, prepping and pricing the products
  • Working at the till and answering customer queries
  • Closing for the day and sorting the till.

Customer Service Representative

Endeavour Drinks Group
01.2020 - 01.2021
  • Answered customer queries about product availability and pricing
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.

Special Educator

Sana Model School
01.2018 - 01.2019
  • Identifying and assessing remedial teaching of children with specific learning difficulties.
  • Provided different tools/ guides to analyse the children to understand their best way of learning (applying VAKT methods).
  • Enhanced individualised learning plans by incorporating student interests and developing customised activities.
  • Delivered differentiated instruction to accommodate diverse learning styles and abilities within the classroom setting.
  • Attended professional development workshops to stay current on innovative teaching practices in special education settings.
  • Established strong relationships with parents and caregivers, promoting collaborative efforts for student success.
  • Mentored new special education teachers by sharing best practices, providing feedback on lesson plans, and offering guidance on classroom management techniques.
  • Monitored ongoing performance of students through regular evaluations, adjusting interventions as needed to address gaps in understanding or skill acquisition.
  • Taught students across multiple classifications and degrees of special needs.

Call Quality Analyst

Accenture Services
01.2015 - 01.2016
  • Ensuring that all customer service executives adhered to the standards and etiquette of the company
  • Identifying calls that failed to meet the company standards and sharing feedback with the executives on how they can improve or maintain the quality of the call
  • Maintaining a record of the performances of all the executives under my supervision and presenting them to the senior management on a weekly/monthly basis.
  • Improved overall customer satisfaction by providing constructive feedback to call center agents.
  • Identified areas of improvement for agents through thorough analysis of recorded calls.
  • Enhanced call quality by monitoring and evaluating customer interactions with agents.

Testing/Programmer

Cognizant Technology Solutions
01.2011 - 01.2013


  • Interact with the developers to fix the bugs in the code.
  • Reduced system errors and improved reliability through rigorous debugging processes.
  • Worked with analysts to prepare test plans and assess test data.
  • Writing test cases and test plans for a SAS project for an insurance company
  • Check the codes developed against the test cases and test plans

Senior Process Executive

Cognizant Technology Solutions
01.2009 - 01.2011
  • Provide high-quality service to the callers and ensure the customers receive their products on time as promised
  • Handle any grievances that the customer may have concerning the delay in the product installation/cancellation
  • Collaborate with the technicians in the field to ensure smooth product installation
  • Impart technical training for the new employees and inform them about the company standards and policies.
  • Prepared accurate documents for customer and business needs.
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.
  • Investigated basic issues and escalated more complicated concerns.

Education

Diploma - Counselling

Australian Institute of Professional Counsellors
04.2001 - 01.2025

Certificate IV - Community Services

TAFE NSW
Sydney
12-2024

Foundations in Data Analytics - undefined

Google through Coursera

Mandatory Child Protection Training - undefined

Corporate Staff

Certificate of Special Education - MSL Approach

IMSLE
01.2020 - 01.2021

Certificate of Special Education - Intense Teacher Training

Madras Dyslexia Association
01.2018 - 01.2019

Bachelor of Engineering - Computer Science

Anna University
01.2005 - 01.2009

Skills

Assessment and evaluation

Timeline

Educator

Al Zhara Suport Association
10.2024 - 12.2024

Special Educator

Dyslexia
01.2021 - Current

Volunteer

Red Cross Australia
02.2020 - 11.2022

Customer Service Representative

Endeavour Drinks Group
01.2020 - 01.2021

Certificate of Special Education - MSL Approach

IMSLE
01.2020 - 01.2021

Special Educator

Sana Model School
01.2018 - 01.2019

Certificate of Special Education - Intense Teacher Training

Madras Dyslexia Association
01.2018 - 01.2019

Call Quality Analyst

Accenture Services
01.2015 - 01.2016

Testing/Programmer

Cognizant Technology Solutions
01.2011 - 01.2013

Senior Process Executive

Cognizant Technology Solutions
01.2009 - 01.2011

Bachelor of Engineering - Computer Science

Anna University
01.2005 - 01.2009

Diploma - Counselling

Australian Institute of Professional Counsellors
04.2001 - 01.2025

Foundations in Data Analytics - undefined

Google through Coursera

Mandatory Child Protection Training - undefined

Corporate Staff

Certificate IV - Community Services

TAFE NSW
SHOMA ANN SABUCommunity Service Worker