Shona Bealthman
Huonville,TAS
Summary
Dedicated Customer Service Representative with proven expertise in resolving inquiries, enhancing customer satisfaction, and maintaining product knowledge. Committed to delivering high-quality service and fostering strong customer relationships.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Woolworths
Kingston, TAS
01.2008 - Current
- Delivered exceptional customer service by resolving inquiries and addressing concerns promptly.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Maintained product knowledge to provide accurate information and recommendations to customers.
- Assisted in training new staff on company policies and customer interaction techniques.
- Collaborated with team members to optimize workflow and improve service delivery processes.
- Led initiatives to streamline operations, reducing response times for customer inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Salesperson
Lito's Takeaway
Huonville, TAS
01.1990 - 01.1993
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Processed transactions efficiently, maintaining accuracy in cash handling and reporting.
- Trained new staff on sales techniques and operational procedures, improving team performance.
- Assisted in managing inventory levels, ensuring product availability and reducing waste.
- Maintained cleanliness and sanitation standards across assigned areas.
- Operated cleaning equipment, ensuring efficiency and safety protocols.
- Conducted regular inspections to uphold quality control standards.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
Customer Service Cashier
IGA Triabunna
Triabunna, TAS
01.1988 - 01.1993
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
Skills
- Customer service
- Customer relations
- Product knowledge
- Client engagement
- Transaction management
- Conflict resolution
- Service compliance
- Quality control
- Satisfaction metrics
- Critical thinking
- Service improvement
Timeline
Customer Service Representative
Woolworths
01.2008 - Current
Salesperson
Lito's Takeaway
01.1990 - 01.1993
Customer Service Cashier
IGA Triabunna
01.1988 - 01.1993