Summary
Overview
Work History
Education
Skills
References
Timeline
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Shona Cooley

Belrose,NSW

Summary

Skilled administrative professional with in-depth understanding of a variety of NSW Health Systems and Databases and operational procedures. Practiced problem-solver with an exceptional work ethic and good organizational, conflict resolution and communication strengths. Adept at working effectively within a multidisciplinary team and learning new skills.

Overview

29
29
years of professional experience

Work History

Casual Administration Officer

Northern Beaches Hospital – Emergency Department /Covid Clinic
01.2019 - Current
  • Interview and Register all patients via the Emergency Department and Covid testing clinic
  • Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
  • Ensured accuracy of all patient information entered into electronic health record system.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.

Administration Officer

Child Youth Mental Health Service – Safeguards
01.2016 - 01.2022
  • Health Roster Management, updating changes , preparing template , retrospective payments
  • ROB, verifying ID documentation and professional membership , conducting reference checks
  • Scheduling and CRPT reports
  • Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
  • Checked office stock to determine supply levels and maintain inventory.
  • accounting and financial analysis for Cost Centre and stock requirements
  • Improved office organization by developing and managing Teams Group and communication procedures within .
  • Managed projects in alignment with time, budget and quality requirements.
  • Assisted with the preparation of monthly Client related reports performance metrics.
  • Produced detailed minutes of meetings for circulation to relevant personnel.

Clinical Support Officer

Mona Vale District Hospital (Perm part Time)
01.2010 - 01.2016
  • Support the Nursing Unit Manager in the Rostering, recruitment, and all administration duties pertaining to the Unit
  • Processing all SNAP Data, accurately and timely
  • Arrange and Minute the Clinical Leaders Monthly meeting
  • Monitor and order all of the Units Stock using Webreq, Winc, Stream
  • Update the Healthroster roster system
  • Maintain accuracy of the Electronic Medical Record database.

Relief Manager

Mona Vale Hospital Café
01.2008 - 01.2010
  • Co-Ordination of all Volunteers and subsequent roster requirements
  • Served as a point of contact for external stakeholders such as clients or suppliers.
  • Identified opportunities for improvement in existing systems and processes and implemented changes accordingly.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Managed day-to-day operations in accordance with established budgets and timelines.

Administrative Officer

Royal North Shore Hospital
01.1995 - 01.1996
  • Maintain a complex database for the Reportable Incident Briefs
  • Receipt and track correspondence related to the Patient Safety Program using Trim
  • Interpret DOH incident management Policy & Legislation
  • Write reports and Graphics on statistical data collected
  • Take minutes and perform Secretarial duties
  • Manage the Program Managers diary appointment schedules and meetings.

Education

Skills

  • Extensive administrative skills
  • Demonstrated experience with building networks and rapport with all stakeholders
  • Records and Database Management with excellent accuracy
  • Knowledge of importance of Patient Confidentiality and Privacy Policy
  • High level of attention to detail
  • Reception , ward and Department management
  • Recruiting Processes
  • Excellent written and verbal communication
  • Interdepartmental coordination and collaboration
  • Skilled in Healthroster

References

  • Kellie Cooper, Previous Manager, Advanced Care Planning Facilitator, 0413 275 472
  • Stacey Mackenzie, Nursing Unit Manager, Mona Vale Rehabilitation Unit, 0412 450 403
  • Di Simes, Safeguards Project Manager, CYMHS, 0422 007 326

Timeline

Casual Administration Officer

Northern Beaches Hospital – Emergency Department /Covid Clinic
01.2019 - Current

Administration Officer

Child Youth Mental Health Service – Safeguards
01.2016 - 01.2022

Clinical Support Officer

Mona Vale District Hospital (Perm part Time)
01.2010 - 01.2016

Relief Manager

Mona Vale Hospital Café
01.2008 - 01.2010

Administrative Officer

Royal North Shore Hospital
01.1995 - 01.1996

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Shona Cooley