Shona Lightheart
Richmond,VIC
Summary
Compassionate, reliable and hard-working individual with experience caring for animals of contrasting age, size, health and ability. I wish to utilise my skills from my previous pet sitting business to help give a second chance to animals in less fortunate positions.
Overview
9
9
years of professional experience
Work History
House and Pet Sitter
Pawshake
10.2022 - Current
- Re-established myself as an in-house pet sitter following my move to Melbourne and gained a new repertoire of clients.
- Improved client satisfaction and pet comfort by providing attentive and personalized house and pet sitting services, adapting to each animals' routines.
- Ability to interpret non-verbal cues and understand animal's behaviour and body language.
- Provided regular exercise for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
- Increased client retention through great communication and maintaining detailed logs of daily activities regarding pet and house care.
- Good client relationship management. Well-versed in stringently following owner instructions for pet medication, dietary needs and daily care.
Bar Supervisor
Wilbury & Sons
12.2022 - Current
- Managed a small Front of House team, supporting and training new staff members whilst delegating tasks to increase staff productivity and improve team morale.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Maintained a clean and organized environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Developed strong rapport with customers through attentive listening skills, compassion and greeting everyone with a friendly welcome.
Pet Sitter
Self-employed
07.2021 - 09.2022
- Established a small dog boarding and doggy day care business at my home.
- Maintained records of all animals in my care, providing calendars of availability, report logs and invoices to all clients.
- Understood each dogs individual needs and characteristics to ensure a personalised, comfortable stay.
- Mitigated potential issues by proactively addressing any signs of stress or anxiety in pets under my care.
- Addressed any behavioural challenges presented by pets using positive reinforcement techniques grounded in patience understanding.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Cleaner
Airbnb
10.2020 - 06.2021
- Independently performed a thorough and consistent clean of a holiday home, ensuring it was COVID-safe for the arrival of new occupants.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Childcare Assistant and Barista
Captain Ted's
06.2015 - 04.2022
- Developed skills in customer service, teamwork and problem solving, particularly during busy, time-pressured conditions.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Maintained customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Enhanced children's social skills by organizing group activities and fostering positive interactions.
- Improved behaviour management techniques by implementing positive reinforcement strategies and clear expectations.
Education
Master in Science - Biology
The University of Manchester
UK06.2021
Skills
- Health and Safety Compliance
- Customer Service
- Animal Handling
- Team player
- Issue Resolution
- Hard-working
- Compassionate
- Patient
- Attentive
- Adaptable
- Intuitive
References
Professional and personal available on request.
Timeline
Bar Supervisor
Wilbury & Sons
12.2022 - Current
House and Pet Sitter
Pawshake
10.2022 - Current
Pet Sitter
Self-employed
07.2021 - 09.2022
Cleaner
Airbnb
10.2020 - 06.2021
Childcare Assistant and Barista
Captain Ted's
06.2015 - 04.2022
Master in Science - Biology
The University of Manchester
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