Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shona Porter

Wagga Wagga,NSW

Summary

Seasoned Facility Manager with background in managing large-scale commercial properties. Brings strong leadership skills and experience in coordinating maintenance, security, and operational tasks. Demonstrates proven ability to manage projects effectively while optimizing facility operations. Significant impact made by implementing energy-efficient solutions and improving overall facility efficiency. Skilled Facilities Manager with background in overseeing building operations and maintenance. Proven track record in improving operational efficiencies, reducing costs, and enhancing the workplace environment for optimal employee performance. Strong leadership skills complemented by ability to implement effective facility management strategies and solutions. Demonstrated success in project management, leading cross-functional teams to meet organizational objectives and maintain compliance with health and safety standards.

Overview

11
11
years of professional experience

Work History

Facility Manager LEAP 2 RAAF Base Wagga - Kapooka

Compass Group
Wagga Wagga , NSW
09.2014 - Current
  • Enforced compliance with OSHA regulations and company policies.
  • Scheduled and monitored on-site inspections of facility.
  • Provided technical guidance to staff regarding facility operations and maintenance issues.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Prioritized and performed routine maintenance to keep facility in excellent shape.
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Participated in architectural and engineering planning and design.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Monitored inventory levels of supplies used in the facility's operations.
  • Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
  • Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
  • Managed implementation and operation of building preventive maintenance program.
  • Maintained records relating to all aspects of facilities management including financial data.
  • Provided insights to executive leadership on new trends for office environment.
  • Supervised vendors and contracts to support office environment.
  • Resolved customer complaints pertaining to facility-related matters quickly and effectively.
  • Liaised between tenants, residents and property owners, management concerning any tenant, resident inquiries or requests.
  • Established department goals and deadlines.
  • Created processes to improve operational efficiency within the facility's departments.
  • Analyzed existing procedures for cost savings opportunities within the department's budget.
  • Oversaw construction and renovation projects to meet environmental, health and security standards.
  • Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Managed contracts related to building services such as janitorial or security services.
  • Planned, administered and controlled budgets for equipment and supplies.
  • Conducted regular safety inspections to ensure compliance with regulations.
  • Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
  • Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
  • Developed and implemented preventive maintenance programs for facility infrastructure components.
  • Implemented policies related to health and safety regulations at the workplace premises.
  • Supervised personnel responsible for maintaining groundskeeping activities at the facility.
  • Coordinated the implementation of energy management initiatives throughout the facility.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Planned and coordinated the maintenance of facility equipment and systems.
  • Organized meetings with vendors to discuss service agreements or new projects.
  • Directed maintenance and operations of facility systems to minimize service interruptions.
  • Conducted regular inspections of facilities to ensure safe working conditions.
  • Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
  • Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
  • Prepared and submitted reports on facility operations, including budget updates.
  • Surveyed facility to maximize safety and security.
  • Disposed of or oversaw disposal of surplus or unclaimed property.
  • Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
  • Assisted in developing emergency response plans for natural disasters or other emergencies.
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed routine maintenance and repair.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Temora High School
Temora, NSW
12-1995

Skills

  • Facility maintenance
  • Regulatory compliance
  • Preventive maintenance
  • Budget management
  • Vendor management
  • Safety inspections
  • Staff training
  • Operations oversight
  • Excellent communication
  • Team building
  • Facilities operations
  • Waste management
  • Work order management
  • Leadership skills
  • Supplier contracts management
  • Organizational skills
  • Maintenance and repair
  • Presentation
  • Database maintenance
  • Building maintenance
  • Planning and scheduling
  • Multitasking
  • Staff supervision
  • Emergency preparedness
  • Facility updating
  • Equipment maintenance
  • Health and safety
  • Financial analysis
  • Effective communication
  • Professionalism
  • Employee supervision and task delegation
  • Decision-making
  • Reliability
  • Relationship building
  • Problem-solving
  • Attention to detail
  • Cost control
  • Property management
  • Grounds maintenance
  • Operational efficiency and safety
  • Performance evaluations
  • Problem-solving abilities
  • Budget administration
  • Multitasking Abilities

Timeline

Facility Manager LEAP 2 RAAF Base Wagga - Kapooka

Compass Group
09.2014 - Current

High School Diploma -

Temora High School
Shona Porter