Shona Solomon
Yarrawonga Park,NSW
Summary
Passionate and experienced Volunteer Coordinator, who has volunteered overseas in Cambodia as well as in Australia for more than 10 years and has helped organisations to benefit from high levels of community engagement within volunteering while advocating for volunteers. Skilled at planning, coordinating, and promoting volunteering in local and state wide communities. Experienced at planning, coordinating, and executing National Volunteer Standards and developing a strategic plan to source, develop, train, onboard and retain volunteers. Proficient at planning and coordinating important events, conferences and volunteer appreciation events.
Overview
14
14
years of professional experience
Work History
National Programs Coordinator
ADRA Australia Wahroonga,
05.2022 - Current
- Managing volunteer program which includes 130 programs with 2000 volunteers aged from 18 to 85.
- Organised national conferences for volunteers, as well as conferences for regional and state managers, resulting in increased volunteer engagement, up skilling, retention and new ideas on programs and milestones.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Developed and implemented effective training programs for volunteers which results in safer work places for volunteers, smoother on-boarding and more positive experience for volunteers.
- Created recognition initiative for volunteers which engages and encourages volunteers in their workplace creating happier and healthier volunteers.
- Support volunteers with regular newsletters, updates and training in ADRA's.
- CRM's and best practise.
- Researched, designed and implemented Volunteer Management Program which includes National Standards for Volunteers and best practice for Volunteers.
- General problem solving and managing administration issues that volunteers/managers have, including but not limited to emails, OneDrive WHS, MFA, Sharepoint, conflict resolution, Safeguarding of Children and Vulnerable people.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones with staff and managers of local and interstate community centres.
Volunteer
Morisset Op Shop
06.2021 - Current
- Processed sales, returns and exchanges using POS register system - Square.
- Organized store, stocking shelves, customer service, observing customer behaviours to identity security threats and shopping lifting.
- Collating and inputting time sheets in to Salesforce.
Self Employed
Zero Cellar Door
11.2019 - 05.2022
- Established a successful business and achieved substantial growth within the first year.
- Negotiated contracts with vendors and clients to maximize value and reduce costs.
- Built strong relationships with key stakeholders and partners to increase business opportunities.
- Developed a comprehensive budget and tracked expenses to ensure financial stability.
- Closed due to COVID
Administrative Office Manager - Accounts Payable/Receptionist
Newcastle Sheds & More
04.2017 - 11.2019
- Developed and implemented procedures for accounts payable and accounts receivable to improve accuracy and reduce processing time
- Analyzed and reconciled various accounts, including accounts receivable, accounts payable and payroll
- General social media and survey marketing
- General Sales calls and customer relations
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
Op Shop Coordinator
South Lakes Women's Refuge Morisset
11.2013 - 06.2014
- Coordinated and scheduled meetings and appointments, resulting in an improved workflow and increased productivity with volunteers and volunteer managers
- General WHS and staff training, customer service and cash handling training for staff
- Staff meetings, reconciling issues and problems within staff.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Marked-down clearance items and relocated merchandise to proper store areas
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
School Coordinator
Western International School Cambodia
04.2010 - 01.2012
- Collaborated with teachers and school administrators to design and implement school-wide initiatives to improve student learning through a curriculum for Khmer and English teachers.
- Coordinated between management, school directors, teachers and assistants to resolve conflict issues.
- Coordinated new campus roll out, managed 35 Khmer and English speaking teachers, student enrolments, staffing, researched and oversaw curriculum instruction and roll-out.
- Managed 35 teachers, Khmer and English speaking.
- Backed up staff by assisting with difficult behavioral situations
- Observed teachers in classroom environments to assess performance and identify areas of improvement
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene
- Implemented balanced schedules of age-appropriate learning, rest and play
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms
- Performed classroom evaluations to assess teacher strategies and effectiveness
- Formulated and implemented school safety and security policies
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance
- Studied assessment information covering students, teachers and school operations to formulate improvement plans
Education
Certificate IV - Volunteer Management
The Centre For Volunteering
Sydney, NSW07.2024
Year 10 -
Marlborough Girls High School
New Zealand1980
Skills
- Salesforce CRM
- WHS - Safety Navigator
- Microsoft Office
- Volunteer Engagement
- Program Management
- Volunteer Evaluations
- File and Records Management
- Community Events
- Training Oversight
- Interpersonal Communication Skills
- Administrative Procedures
- Adobe Creative Suite
Timeline
National Programs Coordinator
ADRA Australia Wahroonga,
05.2022 - Current
Volunteer
Morisset Op Shop
06.2021 - Current
Self Employed
Zero Cellar Door
11.2019 - 05.2022
Administrative Office Manager - Accounts Payable/Receptionist
Newcastle Sheds & More
04.2017 - 11.2019
Op Shop Coordinator
South Lakes Women's Refuge Morisset
11.2013 - 06.2014
School Coordinator
Western International School Cambodia
04.2010 - 01.2012
Certificate IV - Volunteer Management
The Centre For Volunteering
Year 10 -
Marlborough Girls High School
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