Shona Ward
KULUIN,QLD
Summary
Outgoing, enthusiastic, flexible, supportive employee demonstrating willingness to assist customers and create positive patron relationships through product knowledge and whilst promoting a welcoming, friendly environment.
Dedicated individual competent at overseeing floor operations in management absence.
With a keen eye for detail I am seeking a new opportunity to provide comprehensive support and contribute to workplace efficiency.
Dedicated employee with strong work ethics and commitment, ready to contribute to a reputable organisation.
Overview
31
31
years of professional experience
Work History
Bottle Shop Manager
Liquor Stax Bottle shops
MOUNTAIN CREEK & MAROOCHYDORE, QLD
12.2021 - Current
- Overseeing all store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws and regulations related to the sale of liquor.
- Assisted in developing marketing strategies to increase sales and profitability of the store. Cross promotions with The Tavern.
- Developed promotional campaigns for seasonal products or special events such as holidays or sporting events.
- Monitored progress by establishing plans and measuring results.
- Improved productivity initiatives and managing accounts.
- Consistently lifted sales figures by 15% or more.
- Prepared staff rosters and assigned team members to specific duties.
- Participated in stock take inventory counts.
- Coordinated deliveries, ensuring timely receipt of goods and accurate invoicing.
Quality Control & Warehouse Assistant
Lab Organics Formulations
02.2021 - 12.2021
- Quality Control Technician, Line leader & training.
- Received and processed incoming orders, ensuring accuracy of information.
- Quality control of all high quality, salon grade hair and skin care products.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Ensured timely deliveries in local and international markets including Australia, UK, America and Canada.
Promotions, Spruker, Umbrella Dancer
The Eumundi Pavillion Markets
01.2019 - 01.2021
- Meet and Greet Market Entrance
- Dancing and Entertaining
- Kids Games & Activities
- Market Information Hub
Manager and Part Owner
Hilton Terrace Fruit n Vegetable Warehouse
01.2017 - 01.2018
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards
- Ordering and stock control.
- Correct storage and temperature of stock.
- Stock waste control and procedures.
- Staff management and training.
Financial & Office Administrator
Creative Concepts Advertising & Marketing Pty Ltd
MAROOCHYDORE, QLD
01.1996 - 01.2016
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Coordinated and managed daily administrative operations of the office.
- Cultivated strong customer and supplier relationships.
- Accounts receivable/payable and payroll processes.
- Performed detailed reconciliations of bank and account statements, and EOM and EFY financial tasks.
Front Office & Reception
Macready Advertising Agency
01.1994 - 01.1996
Education
Current RSA - Responsible Service of Alcohol -
Cert IV - Accounting, BAS & Payroll
TAFE
Certificate IV in Business - Partial
TAFE
MYOB Business Reporting & Reconciliation -
MYOB Australia
General Office Traineeship -
The Office Business Academy Brisbane
Skills
- Management
- Excellent customer service
- Team player
- Positive attitude - always smile's
- Adaptability, productive and creativity
- Dedicated employee
- Industry Enthusiasm
- Effective sales and upselling methods
- Liquor Law Compliance
- Problem-solving capabilities
References
Dan Hawkins
Bottlemart Forest Glen
0419 353 935
Jacque De Rooy
CUB
0499 444 839
Timeline
Bottle Shop Manager
Liquor Stax Bottle shops
12.2021 - Current
Quality Control & Warehouse Assistant
Lab Organics Formulations
02.2021 - 12.2021
Promotions, Spruker, Umbrella Dancer
The Eumundi Pavillion Markets
01.2019 - 01.2021
Manager and Part Owner
Hilton Terrace Fruit n Vegetable Warehouse
01.2017 - 01.2018
Financial & Office Administrator
Creative Concepts Advertising & Marketing Pty Ltd
01.1996 - 01.2016
Front Office & Reception
Macready Advertising Agency
01.1994 - 01.1996
Current RSA - Responsible Service of Alcohol -
Cert IV - Accounting, BAS & Payroll
TAFE
Certificate IV in Business - Partial
TAFE
MYOB Business Reporting & Reconciliation -
MYOB Australia
General Office Traineeship -
The Office Business Academy Brisbane
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