Summary
Work History
Education
Skills
LANGUAGES
Timeline
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Shonal Anjana Prasad

Shonal Anjana Prasad

Canberra,ACT

Summary

I am a developing healthcare professional currently completing my Enrolled Nursing studies, with hands-on experience gained during a two-week clinical placement in aged care. During placement, I provided person-centred care, assisted with activities of daily living, practiced safe manual handling, monitored vital signs, and supported residents’ wellbeing while working as part of a multidisciplinary team.

Alongside my nursing training, I am an experienced professional with 9 years of diverse expertise in administrative support, customer service, business management, and leadership. In roles such as Client Support Specialist, Spa Manager, Store Manager, Marketing Officer, and Customs Officer, I have led teams, enhanced customer experiences, and streamlined business operations. Currently studying an Advanced Diploma in Business Management, I am excited to combine my clinical skills, management experience, and passion for people to contribute to a forward-thinking, dynamic organisation.

Work History

Client Support Specialist and Booking Coordinator

Freedom Solutions (Disability NGO)
  • Manage bookings and client communication across NSW, VIC, and TAS
  • Support customer service processes and maintain CRM records (Salesforce)
  • Assist with scheduling, trials, final fittings, and data tracking
  • Work closely with internal teams and regional partners under NDIS compliance

Spa Manager

Golden Touch Day Spa
  • Supervised staff and oversaw daily spa operations
  • Handled customer service, stock control, and vendor coordination
  • Ran promotions, resolved client issues, and reviewed sales data

Store Manager

Balgovind Corner Store
  • Directed store activities and led a retail team
  • Managed inventory, ordering, and visual merchandising
  • Implemented sales strategies and resolved customer complaints

Marketing Officer

Courts
  • Ran local marketing campaigns and managed social media pages
  • Created flyers and posters, supported product launches
  • Tracked campaign results and provided regular reports

Customs Agent

All Freight Logistics
  • Managed customs clearance for imports and exports
  • Coordinated shipments with customs, freight, and clients
  • Completed required documentation and advised on compliance

Inventory/Purchasing Officer

Vinod Patel
  • Maintained inventory records and handled purchasing
  • Dealt with suppliers, deliveries, and restocking
  • Proposed stock control improvements and reduced overheads

Education

Diploma - Nursing

Key 2 Learning
Canberra, ACT
09-2026

Advanced Diploma - Business Management

Velocity Education and Training

Diploma - Business Management

Velocity Education and Training

Certificate - Time management

University of Sydney

Trade Certificate - Cookery Level 3

Fiji National University of Fiji (FNU)

Diploma - Customs and Trade Laws

Fiji National University of Fiji (FNU)

Certificate - Beauty Services

Kapils Academy

Skills

  • Manual Handling
  • Checking of patients vitals
  • Blood glucose measurement
  • Neurological/ Neurovascular Observation
  • Mental Health Assessment
  • Basic Assessment
  • Assisting the patient to ambulate
  • Assisting Patient with eating and drinking
  • Assisting the patient to maintain personal hygiene
  • Assisting the patient with elimination
  • Patient comfort - Pain Management
  • Positioning of a dependent patient
  • Preventing and Managing pressure injuries
  • Assist with the management of a patient with challenging behaviour
  • Spa operations management
  • Customer service
  • Inventory control
  • Marketing strategy development and execution
  • Market research and analysis
  • Expert knowledge of import and export regulations and customs procedures
  • Ability to work independently and as part of a team
  • Excellent problem-solving and analytical skills
  • Creating and Managing Bookings
  • Attention to detail and accuracy
  • Ability to work under pressure and meet deadlines
  • Content creation and management
  • Digital and traditional media marketing
  • Social media management
  • Budget management
  • Data analysis and reporting
  • Project management
  • Communication and interpersonal skills
  • Salesforce
  • Multitasking
  • Complaints management
  • NDIS knowledge
  • Office All-rounder Administration
  • Working under high pressure
  • MS Office
  • Communication

LANGUAGES

English
Hindi

Timeline

Spa Manager

Golden Touch Day Spa

Store Manager

Balgovind Corner Store

Marketing Officer

Courts

Customs Agent

All Freight Logistics

Inventory/Purchasing Officer

Vinod Patel

Diploma - Business Management

Velocity Education and Training

Certificate - Time management

University of Sydney

Trade Certificate - Cookery Level 3

Fiji National University of Fiji (FNU)

Diploma - Customs and Trade Laws

Fiji National University of Fiji (FNU)

Certificate - Beauty Services

Kapils Academy

Client Support Specialist and Booking Coordinator

Freedom Solutions (Disability NGO)

Diploma - Nursing

Key 2 Learning

Advanced Diploma - Business Management

Velocity Education and Training

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Shonal Anjana Prasad