Shonnelle Paku
Hoppers Crossing,VIC
Summary
Experienced and reliable Team Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
DC Team Manager
Super Retail Group
01.2021 - 01.2023
- Online and Outbound Management
- Evaluated employee performance and coached and trained team members, increasing quality of work, employee motivation, succession plans and upskilling. Cross-trained existing employees to maximize team agility and performance.
- Delivered regular team meetings for aligned work towards common goals, safety information and peak planning.
- Onboarded new employees with training and new hire documentation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working with DCM to achieve operational target and maintain position of budgets.
- Maintained professional, organized, and safe environment for employees and patrons.
DC Team Leader
Super Retail Group
01.2018 - 01.2021
- Responsible for a team running the National Online ordering Department for large Auto and Leisure brands
- Coordinating orders for Commercial customers and Trade partners
- I have led this department through peak seasons and multiple online sales promotions
- Working with external departments to ensure customer satisfaction
- Tasks included releasing orders from the mainframe to the WMS, coordinating customer, trade and commercial orders within a LOT target, packing online orders, liaising with transport carriers for collections, planning large scale promotions, handling secure customer documentation, archiving transport manifests
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
DC Team Member
Super Retail Group
01.2016 - 01.2018
- Following the process through from Inwards goods to dispatch
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Tasks included receiving local and inbound freight, reporting all stock quality, manual handling Dangerous Goods, stock take, voice picking and RF scanner, forklift operations, loading and unloading freight, picking and packing store, online and commercial orders.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
General Hand and Labourer
CSL Behring Pharmaceuticals
03.2014 - 12.2016
- CSL Limited is a multinational pharmaceutical company that develops, manufactures and markets products to treat and prevent serious human medical conditions
- Performing tasks following procedure in a pharmaceutical grade environment
- Preparation of pharmaceutical product for storage / further processing
- Tasks included receiving dispensed products, storage of these products, operating machinery including pallet jacks and plastic wrappers, conscientious handling of product and inspection of vessels, monitoring production line activity within a GMP pharmaceutical environment.
Vic Roads Database
Salmat Pty Ltd
01.2009 - 01.2012
- This company provides clients with all document handling requirements, mass print production, mail services, archiving, advertising and online data retrieval services
- VicRoads Data Entry and Mailroom Clerk
- Receival of all documentation for VicRoads, entering information into database and preparing documents for archiving
- Tasks included secure document handling, processing and receiving payments, processing all licences and registrations, archiving of documents, printing letterheads and email generated letters, warehouse storage and retrieval of stock.
Education
Certificate III in Logistics -
2010
Certificate III in Warehousing - undefined
2010
Certificate V in Computer Programming and Software Technology - undefined
Waiariki Polytechnic
2001
Certificate in English - undefined
Rotorua Girls High School
1999
Certificate Level IV in Electrical Engineering - undefined
Open Polytechnic of New Zealand
1999
Skills
- Strategic planning & problem solving
- Possesses experience with creating and implementing event plans and on-the-spot problem solving and decision making
- Leadership & team work
- Collaborates with team members for feedback for project validation / feasibility to identify problems before they arise
- Leads group and task delegation
- Provides clarity through defined objectives to ensure smooth facilitation of events
- Communication
- Communicates effectively with people of various backgrounds
- Initiative
- Provides ideas for continuous improvement
- Takes initiative for additional responsibility and accountability
- Constantly seeks to gain new skills
- Computer
- Proficient in
- Microsoft Office (Word, PowerPoint, Excel & Publisher) Familiar with Microsoft Database, Adobe Publisher, Microsoft Suite, Coral Paint, most company databases
Timeline
DC Team Manager
Super Retail Group
01.2021 - 01.2023
DC Team Leader
Super Retail Group
01.2018 - 01.2021
DC Team Member
Super Retail Group
01.2016 - 01.2018
General Hand and Labourer
CSL Behring Pharmaceuticals
03.2014 - 12.2016
Vic Roads Database
Salmat Pty Ltd
01.2009 - 01.2012
Certificate III in Logistics -
Certificate III in Warehousing - undefined
Certificate V in Computer Programming and Software Technology - undefined
Waiariki Polytechnic
Certificate in English - undefined
Rotorua Girls High School
Certificate Level IV in Electrical Engineering - undefined
Open Polytechnic of New Zealand