Shonommi Masih
Sydney,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Little Kalymnos
12.2022 - 10.2024
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Laborer
Tactile Solutions
02.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
Retail Sales Associate
Swish Factorie
10.2021 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
East Hills Girls Tech High School
Panania, NSW09.2023
Skills
- Service Quality
- Order Taking
- Food safety understanding
- Customer Service
- Safe Food Handling
- Team Collaboration
- Cash Handling
- Supply Restocking
- Appointment Scheduling
- Problem Resolution
- Flexible Schedule
- Store maintenance
- Valid NSW driver's license
- Flexible Schedule
- Store maintenance
Certification
- National WHS General Construction Induction Training
- Licensed Traffic Controller
- Licensed Implement Traffic Crontrol Plans
Timeline
Laborer
Tactile Solutions
02.2023 - 04.2024
Restaurant Waiter
Little Kalymnos
12.2022 - 10.2024
Retail Sales Associate
Swish Factorie
10.2021 - 12.2022
East Hills Girls Tech High School
- National WHS General Construction Induction Training
- Licensed Traffic Controller
- Licensed Implement Traffic Crontrol Plans
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