Shontay Meno
Kambalda East,Australia
Summary
Experienced team member skilled in a wide range of upkeep, repair, and routine tasks. Demonstrated adaptability and ability to quickly learn new tasks, optimizing productivity. Committed to exceeding expectations and consistently delivering high-quality work.
Overview
7
7
years of professional experience
Work History
Utility Worker
Mineral Resources
Australia, WA
07.2024 - Current
- Reviewed and inspected utility systems to ensure compliance with safety regulations.
- Performed risk assessment analysis on existing and proposed mining projects.
- Enforced safety regulations among housekeeping staff while on duty.
- Coordinated with housekeeping staff regarding room status changes throughout the day.
- Inspected facility and reported maintenance or housekeeping needs to professionals.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Served food during catered events or banquets, as requested by supervisors or chefs.
- Championing Safety at all times in a physically demanding environment.
- Working autonomously, as well as in a team environment, always considering others around you.
- Following mine site procedures and policies, etc. JHA, Take 5, identify hazards, health and safety, with all other minesite protocols, etc.c
Airport Customer Service Agent
Menzies Aviation
Perth, WA
01.2023 - 07.2023
- Check in services
- Service desk services
- Load control services
- Arrival services (aerobridge and arrivals hall)
- Dispatch services (boarding gates and aerobridge)
- Passenger assistance services (providing assistance to those who use a wheelchair or persons with a disability), ensuring professional and appropriate language is used.
- Administration and banking services
- Compliance with PER EBA, local legislations and airport authority directions
- Escalation of any incidents/workplace concerns or complaints via operational hierarchy (TL, ADS, DM, Pax Manager, HR, RVP +)
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
Tavern Manager
Chandler Macleod Group
Pannawonica, WA
10.2020 - 02.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Rounder
Miami Bakehouse
Falcon, WA
04.2019 - 09.2020
- Rotated through different areas of the kitchen, always ensuring good hygiene and health and safety in the busy café Primarily responsible for food preparation, ensuring food safety procedures are always adhered to
- Collaborated with the restaurant owner and other staff on daily and weekly specials menu.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist
Kalgoorlie Metro Property Group
Kalgoorlie, WA
08.2017 - 02.2019
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
- Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.
- Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors
Education
Certificate 3 Business - Business
South Metropolitan TAFE
Mandurah, WA01.2019
Certificate 3 Business Admin - Business Administration
South Metropolitan TAFE
Mandurah, WA01.2019
Skills
- Flexible & Adaptable
- Conflict Resolution
- Customer Service
- Self-Motivated
- Microsoft Office
- Decision Making
- Responsible
- Teambuilding
- Leadership
- Organization and time management
- Money Handling
- Responsible Alcohol Service
- POS Terminal Operations
References
- John Pettingill, Chandler Macleod GM, 0459 122 441, Mac.37@live.com.au
- Kirstie Walther, Miami Bakehouse Assistant Manager, 0487 615 517, kirstie.walther@hotmail.com
- Shontelle Albert, Blasta Brewing Manager, 0478 061 764, Shontellealbert8@gmail.com
Timeline
Utility Worker
Mineral Resources
07.2024 - Current
Airport Customer Service Agent
Menzies Aviation
01.2023 - 07.2023
Tavern Manager
Chandler Macleod Group
10.2020 - 02.2023
Rounder
Miami Bakehouse
04.2019 - 09.2020
Receptionist
Kalgoorlie Metro Property Group
08.2017 - 02.2019
Certificate 3 Business - Business
South Metropolitan TAFE
Certificate 3 Business Admin - Business Administration
South Metropolitan TAFE
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