Tay Mould
Noble Park,VIC
Summary
Passionate Entry Level Professional focused on obtaining a career in a suitable industry. Demonstrated eagerness to learn and face challenges while enhancing skills through hands-on experience. Committed to delivering exceptional customer service and dedicated to ongoing personal and professional development.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Hospitality Assistant
Loch wine bar
Loch, Vic
12.2023 - 01.2025
- Provided exceptional customer service in a fast-paced wine bar environment.
- Assisted in wine selection and pairings for guests' dining experiences.
- Maintained cleanliness and organization of the bar area and dining spaces.
Household Manager
Self employed
Melbourne , VIC
01.2021 - 09.2024
- Coordinated household staff activities and assignments effectively.
- Managed daily household operations and schedules efficiently.
- Oversaw maintenance of home and property upkeep regularly.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Housekeeping Manager
Quest
Melbourne Airport, VIC
01.2021 - 08.2023
- Coordinated repair needs with maintenance staff to ensure timely resolutions.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Prepared schedules, shift reports, and business documentation to streamline operations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed staff of 10 - 15 housekeepers.
- Supervised team of 10 to 15 housekeepers, ensuring efficient daily operations.
- Collaborated with front desk staff to address guest requests efficiently.
Customer Service Assistant
Academy Uniforms
Thomastown, VIC
10.2021 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Fostered strong relationships with customers and colleagues through friendly, personable service.
- Recommended best-fit products and services to maximize upsell opportunities.
- Answered customer questions about product availability and shipment times.
- Responded to incoming calls, addressing customer inquiries and offering assistance. daily with professionalism and product knowledge.
- Managed other Warehouse Workers and worked with team leaders to enhance productivity.
Housekeeping Room Attendant
Grand Hyatt Hotel
Melbourne, VIC
01.2021 - 03.2022
- Enhanced guest comfort by consistently replenishing towels and bathroom amenities, ensuring a pleasant stay.
- Assembled cleaning carts with fresh linens and essential supplies to streamline housekeeping operations.
- Assembled cleaning carts with fresh linens and essential supplies.
Customer Service Representative
McDonald's Restaurant
Clyde North, VIC
01.2018 - 01.2021
- Processed customer service orders promptly, enhancing overall customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered assistance with using the kiosk
- Restocked workstations with supplies and fresh food selections, reducing customer wait times during busy periods.
- Offer assistance with using the kiosk
- Resolved challenging customer complaints, fostering brand loyalty and encouraging repeat business.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
Education
Introduction Into Health Psychology - Health Sciences
Open University
VIC 05.2024 - 08.2025
RSA
05.2023 - 10.2023
Working With Children's Check
05.2022 - 09.2022
Police Check
03.2022 - 04.2022
No Degree - CERT III IN GENERAL EDUCATION FOR ADULTS
Chisholm Institute
Cranbourne, VICSkills
- Point of Sale Management
- Billing and Invoicing
- Time management
- Leadership
- Teamwork Skills
- Communication Skills
- Interpersonal skills
- Adaptability
- Works under pressure
- Self-motivated initiative
- Motivated Attitude
- Strong work ethic
Timeline
Introduction Into Health Psychology - Health Sciences
Open University
05.2024 - 08.2025
Hospitality Assistant
Loch wine bar
12.2023 - 01.2025
RSA
05.2023 - 10.2023
Working With Children's Check
05.2022 - 09.2022
Police Check
03.2022 - 04.2022
Customer Service Assistant
Academy Uniforms
10.2021 - 04.2023
Household Manager
Self employed
01.2021 - 09.2024
Housekeeping Manager
Quest
01.2021 - 08.2023
Housekeeping Room Attendant
Grand Hyatt Hotel
01.2021 - 03.2022
Customer Service Representative
McDonald's Restaurant
01.2018 - 01.2021
No Degree - CERT III IN GENERAL EDUCATION FOR ADULTS
Chisholm Institute