Shontel La Puse
Blacktown
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands. Offering a positive attitude and readiness to learn and grow.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader Key
Lululemon
09.2024 - Current
- Leadership and People Management
- Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
- Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
- Open and close the store in accordance with the opening and closing checklists.
- Manage product presentation tasks
- Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Guest experience, Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
Massage Therapist
The Alchemy Oasis
11.2015 - 02.2025
- Ran my own Therapeutic massage business for 10 years
- Take detailed histories from clients, including information about any injuries or conditions.
- Tailor sessions around clients’ specific complaints or problem areas
- Listen to clients during massages and adjust technique to meet their needs
- Suggest massage schedules for recurring sessions
Design Consultant
Coco Republic
12.2023 - 06.2024
- Greeted and engaged retail showroom customers, fostering a welcoming environment.
- Recommended appropriate furnishings to meet customers’ unique requirements by thinking on feet and solving problems.
- Enhanced customer satisfaction by effectively up-selling and cross-selling a wide range of design products.
- Generated accurate quotations and invoices for customer sales.
- Managed and processed customer payments efficiently.
- Coordinated with various departments to schedule and manage furniture deliveries.
Administration/ PA Role
WLK Pty Ltd
01.2023 - 08.2023
- In this role I am taking care of Diary Management, data entry, liaising with different departments such as Finding and securing Real estate in different states, organizing and co ordinating domestic travel and Itinerary, problem solving and executing solutions, following up Truck accidents and paperwork, sending professional emails to other parties, financial transactions & freight management.
Medical Bracing - Sales
RehaCare
01.2022 - 12.2022
- New Technology in Australia, selling Medical Bracing for a new startup company. Managing customer relations, appointment scheduling, demonstrations of products, sales, and retention. Entering the market with such a high scale of competitors was difficult, although with well-built trust and persistence we were successful in converting 3 hospitals to purchase with a 2-year contract secured. I had to leave this position for personal reasons. Great connections made in this place of work reference available.
Disability Support Worker
Cerebral Palsy Alliance
05.2021 - 12.2021
- This position was for assisting a client for overnight, emergency transport to the hospital, early mornings, to appointments and personal outings.
Disability Support house Manager
MMT Care
05.2020 - 12.2021
- Appointed the House Manager. Responsible for a team of 8 Staff to 1 Client, scheduling personal activities and medical appointments. Weekly Rostering of staff & Medication allocations. Administrative tasks and logbook entries. 24/ 7 rostering availably. Behavioral Management, WHS.
Flight Attendant
Tiger Airways
02.2016 - 04.2020
- Trained and consistent in aircraft safety procedures & first aid. Adaptable to any situation that may present itself in a sensible, and safe way. Appreciate cultural diversity and sensitivity towards customers who may need extra help, such as children travelling alone, nervous flyers or people who may not have English as their first language. Frontline Customer service & Food and Beverage.
Account Manager/ Medical device Sales
DJO Global
04.2013 - 02.2016
- Developed client relationships to enhance customer satisfaction and retention.
- Managed project timelines and deliverables, ensuring alignment with client expectations.
- Collaborated with cross-functional teams to drive strategic initiatives and process improvements.
- Analyzed market trends to identify opportunities for account growth and service enhancement.
- Conducted regular performance reviews with clients, addressing concerns and proposing tailored solutions.
Certificate IV- Business Administration
Department of Transport VIC
01.2012 - 12.2012
- Traineeship with the Department of Transport. Working in a small team to process applications, office Administration, liaise with other departments, sensitive information & privacy.
Food and Beverage Attendant
Accor
01.2010 - 12.2012
- Accor Indigenous F & B traineeship (12 months). Reporting to the F& B Manager, lead, train and motivate a service team. Providing an ultimate guest experience across varying split AM/PM Shifts. This role requires excellence in service & Wine knowledge.
Sales Assistant
Cotton On
11.2009 - 12.2012
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to align with brand guidelines, driving product visibility.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
Retail Sales Assistant
Hype DC
10.2009 - 12.2012
- Retail Footwear giant HYPE DC, based in various stores (Pitt St, World Square & Parramatta) KPI, Targets and daily budgets, upselling/ cross selling & theft prevention. Casual role in multi store contract. This role requires Brand knowledge.
Education
Certificate IV - Massage Therapies
TAFE NSW
01.2022
WHS General Construction - undefined
Licences 4 Work
01.2019
Certificate III - Massage Therapy
Randwick TAFE NSW
01.2015
Certificate III - Fitness
Australian Institute of Fitness
01.2012
Certificate IV - Personal Training
Australian Institute of Fitness
01.2012
Certificate III - Events
TAFE NSW Sydney Institute
01.2011
Certificate III - Hospitality
TAFE NSW Sydney Institute
01.2009
Certificate III - Sports & Recreation
TAFE NSW Sydney Institute
01.2009
Completed High School (Year 12) - undefined
Riverside Girls High School
01.2009
Skills
- Leadership development
- Sales operations
- Team management
- Business analytics
- Performance evaluation
- Retail strategy
- Compliance adherence
Certification
- Responsible Conduct of Gambling Licence Valid until Jun 2026
- NSW Responsible Service of Alcohol Certificate Valid until Jun 2026
- Working with Children Check Issued by Service NSW Current
- Drivers Licence Issued by Service NSW Valid until Jul 2033 NSW FULL LICENCE
Timeline
Team Leader Key
Lululemon
09.2024 - Current
Design Consultant
Coco Republic
12.2023 - 06.2024
Administration/ PA Role
WLK Pty Ltd
01.2023 - 08.2023
Medical Bracing - Sales
RehaCare
01.2022 - 12.2022
Disability Support Worker
Cerebral Palsy Alliance
05.2021 - 12.2021
Disability Support house Manager
MMT Care
05.2020 - 12.2021
Flight Attendant
Tiger Airways
02.2016 - 04.2020
Massage Therapist
The Alchemy Oasis
11.2015 - 02.2025
Account Manager/ Medical device Sales
DJO Global
04.2013 - 02.2016
Certificate IV- Business Administration
Department of Transport VIC
01.2012 - 12.2012
Food and Beverage Attendant
Accor
01.2010 - 12.2012
Sales Assistant
Cotton On
11.2009 - 12.2012
Retail Sales Assistant
Hype DC
10.2009 - 12.2012
WHS General Construction - undefined
Licences 4 Work
Certificate III - Massage Therapy
Randwick TAFE NSW
Certificate III - Fitness
Australian Institute of Fitness
Certificate IV - Personal Training
Australian Institute of Fitness
Certificate III - Events
TAFE NSW Sydney Institute
Certificate III - Hospitality
TAFE NSW Sydney Institute
Certificate III - Sports & Recreation
TAFE NSW Sydney Institute
Completed High School (Year 12) - undefined
Riverside Girls High School
Certificate IV - Massage Therapies
TAFE NSW