Shontell Enright
Cairns,QLD
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
ELECTRONIC GAMIMG PROCESSER
THE REEF HOTEL CAIRNS
05.2021 - Current
- Perform gaming attendant duties on Casino floor
- Increased productivity by effectively managing workload and prioritizing tasks.
- Perform customer service duties at Guest Services Desk as required
- Provide gaming information and/or services to patrons
- Assist patrons with any complex and/or gaming related queries
- Support team members in their tasks, contributing to overall team success
- Perform hand payouts, complete hopper refills and cash handling as required
- Operate TAB and Keno equipment
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality
- Provide exceptional service to our patrons in every interaction by anticipating their needs, responding to requests promptly, efficiently and courteously
GAMING, BAR & BISTRON ATTENDANT
Austral Hotel
05.2020 - 05.2021
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Maintain and ensure security of cash within the main bar area (Keno, cash registers, TAB)
- Perform gaming attendant duties.
- Processing of meal orders through POS equipment.
Cafe Owner
CORAKI TAKEAWAY
03.2016 - 12.2020
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Fostered a welcoming atmosphere by maintaining a clean, organised, and visually appealing cafe environment.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Developed strong relationships with suppliers to ensure timely deliveries and favourable pricing terms.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
GAMING & BAR ATTENDANT, SHIFT MANAGER
LANDSBOROUGH HOTEL
03.2019 - 05.2020
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
GAMING, BAR & CASHIER
BALLINA RSL CLUB
02.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
CERT III OFFICE ADMINISTRATION & FINANCIAL SKILLS
CASINO TAFE
Casino, NSWCERT II HOSPITALITY & TOURISM
CASINO TAFE
Casino, NSWHigh School Diploma -
Casino High School
Casino, NSW10.1998
Skills
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Document Review
Timeline
ELECTRONIC GAMIMG PROCESSER
THE REEF HOTEL CAIRNS
05.2021 - Current
GAMING, BAR & BISTRON ATTENDANT
Austral Hotel
05.2020 - 05.2021
GAMING & BAR ATTENDANT, SHIFT MANAGER
LANDSBOROUGH HOTEL
03.2019 - 05.2020
GAMING, BAR & CASHIER
BALLINA RSL CLUB
02.2018 - 03.2019
Cafe Owner
CORAKI TAKEAWAY
03.2016 - 12.2020
CERT III OFFICE ADMINISTRATION & FINANCIAL SKILLS
CASINO TAFE
CERT II HOSPITALITY & TOURISM
CASINO TAFE
High School Diploma -
Casino High School
Similar Profiles
Ryan Hans RaissaRyan Hans Raissa
Room Attendant at Pacific Hotel CairnsRoom Attendant at Pacific Hotel Cairns
Indraelle BaxterIndraelle Baxter
Bartender at The Union Jack Hotel, Cairns CityBartender at The Union Jack Hotel, Cairns City
YVONNE CONNORSYVONNE CONNORS
Waitress/Bar Tender / Housekeeping Duties at Grand Hotel CairnsWaitress/Bar Tender / Housekeeping Duties at Grand Hotel Cairns
Alex SmithAlex Smith
Team Member at BWSTeam Member at BWS
CASSANDRA WILLIAMSCASSANDRA WILLIAMS
Environmental Officer at Capricorn Copper, 29 MetalsEnvironmental Officer at Capricorn Copper, 29 Metals