Shontelle Moss
Townsville,QLD
Summary
As an accomplished Retail Store Manager with over a decade of experience, I have successfully led diverse teams to consistently exceed sales targets and enhance customer satisfaction. My expertise in inventory management, strategic planning, and staff development has driven operational efficiency and business growth. I am dedicated to fostering a positive work environment, implementing innovative merchandising strategies, and utilizing data-driven insights to inform decision-making. My strong leadership and commitment to excellence have resulted in increased profitability and sustained success for the organizations I have served.
Overview
14
14
years of professional experience
Work History
Store Manager
Supre
01.2021 - Current
- On top of my previous responsibilities as a retail assistant I now as manager of the store.
- Learn and motivate the sales team to meet or exceed targets.
- Recruit, train, and manage staff performance.
- Monitor inventory levels and coordinate stock ordering.
- Handle customer issues, feedback and complaints professionally.
- Ensure the store is clean, organized and visually appealing.
- Analyze sales reports and develop strategies to improve store performance.
- Manage budgets, expenses and daily cash reconciliation.
- Ensure compliance with company policies and health/safety regulations.
- Manage wages, to achieve productivity, organize and provide monthly rosters to staff and adjust where and where necessary.
Store Manager
Supre
01.2021 - Current
- On top of my previous responsibilities as a retail assistant I now as manager of the store.
- Learn and motivate the sales team to meet or exceed targets.
- Recruit, train, and manage staff performance.
- Monitor inventory levels and coordinate stock ordering.
- Handle customer issues, feedback and complaints professionally.
- Ensure the store is clean, organized and visually appealing.
- Analyze sales reports and develop strategies to improve store performance.
- Manage budgets, expenses and daily cash reconciliation.
- Ensure compliance with company policies and health/safety regulations.
- Manage wages, to achieve productivity, organize and provide monthly rosters to staff and adjust where and where necessary.
Retail Assistant
Supre
01.2012 - 01.2021
- Greet and assist customers with product selection and inquiries, operate the till and handle payments, maintain a clean, organized, and visually appealing store environment.
- Promote sales, loyalty programs and special promotions.
- Process returns and exchanges according to store policies.
- Assisted with inventory checks and stocktaking.
Retail Assistant
Supre
01.2012 - 01.2021
- Greet and assist customers with product selection and inquiries, operate the till and handle payments, maintain a clean, organized, and visually appealing store environment.
- Promote sales, loyalty programs and special promotions.
- Process returns and exchanges according to store policies.
- Assisted with inventory checks and stocktaking.
Florist assistant (work experience)
01.2011 - 01.2012
- Assisted in preparing floral arrangements, restock flowers, supplies and merchandise.
- Assist with preparing and unpacking deliveries.
- Assisted customers in choosing flowers and provided product advice.
Florist assistant (work experience)
01.2011 - 01.2012
- Assisted in preparing floral arrangements, restock flowers, supplies and merchandise.
- Assist with preparing and unpacking deliveries.
- Assisted customers in choosing flowers and provided product advice.
Education
High School - Home Economics, Marine studies
Thuringowa State High School
01.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Risk management
- Culture development
Hobbies and Interests
- Hiking
- Physical Fitness
- Camping
Timeline
Store Manager
Supre
01.2021 - Current
Store Manager
Supre
01.2021 - Current
Retail Assistant
Supre
01.2012 - 01.2021
Retail Assistant
Supre
01.2012 - 01.2021
Florist assistant (work experience)
01.2011 - 01.2012
Florist assistant (work experience)
01.2011 - 01.2012
High School - Home Economics, Marine studies
Thuringowa State High School
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