Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Shopan Khadka

Queanbeyan

Summary

Dedicated and reliable support professional with a Certificate III in Individual Support (Ageing, Disability) and a diverse background in customer service, retail, and hospitality. Experienced crew trainer at McDonald's and short-term shop assistant at Harris Farm Markets. Skilled in delivering high-quality service, maintaining hygiene and safety standards, and supporting individuals with empathy and cultural sensitivity. Committed to enhancing the wellbeing and independence of those in care.

Overview

3
3
years of professional experience

Work History

Shop Assistant

Harris Farm Markets
04.2025 - Current
  • Resolved customer complaints and issues in a professional manner to maintain positive relationships.
  • Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Crew Trainer

McDonald's
03.2022 - 02.2025
  • Trained and mentored new team members to meet McDonald’s operational and service standards
  • Delivered exceptional customer service and resolved customer concerns promptly and professionally
  • Ensured compliance with workplace safety and food hygiene regulations
  • Led by example in maintaining high standards of cleanliness and teamwork
  • Assisted in creating a positive and inclusive work environment for staff members

Education

Bachelor of Information Technology -

Kent Institute Australia

Certificate III - Individual Support (Ageing, Disability)

Futuristics Training And Education
05.2024

Skills

  • Strong ability to follow care plans and work ethically
  • Exceptional customer service and interpersonal skills
  • Ability to work with diverse individuals and foster empowerment
  • Experienced in maintaining a clean, safe, and compliant environment
  • Leadership and training skills

Key Qualifications

  • Certificate III in Individual Support (Ageing, Disability), 05/06/24, QC088271-852045
  • Working with Children Check.
  • Valid First Aid Certificate.
  • Fully COVID-19 vaccinated (2 doses + booster) and flu vaccinated.
  • Full driver’s license with excellent driving history.
  • Excellent English communication skills, both written and verbal.
  • Full Working Rights- Visa valid Until March 2027

Timeline

Shop Assistant

Harris Farm Markets
04.2025 - Current

Crew Trainer

McDonald's
03.2022 - 02.2025

Bachelor of Information Technology -

Kent Institute Australia

Certificate III - Individual Support (Ageing, Disability)

Futuristics Training And Education

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Shopan Khadka