Shorifa Islam Mohona
37 Fieldhouse Cct, Campbelltown
Summary
Proven track record in customer service and data entry, exemplified during my tenure at The Shed Cafe. Demonstrated ability to manage high-stress situations and enhance customer loyalty through empathetic resolution of complaints. Achieved significant improvements in order accuracy at Amazon, showcasing my critical thinking and active listening skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Shed Cafe
08.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picker Packer
Amazon
12.2023 - 11.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Picker Packer
The Base Warehouse
10.2021 - 06.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
Bachelor - Accounting
Sydney Metro College
Sydney, NSW11.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Good communication
Timeline
Picker Packer
Amazon
12.2023 - 11.2024
Picker Packer
The Base Warehouse
10.2021 - 06.2023
Customer Service Representative
The Shed Cafe
08.2020 - Current
Bachelor - Accounting
Sydney Metro College
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