Shoron Shokati
Lane Cove
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Support Worker
Start Nursing
01.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
Client Relationship Manager
Physio INQ
02.2024 - 02.2025
- Answered calls, Emails and walk in Enquiries
- Booking and data entry
- Processed payments, Medicare, NDIS, HICAP and DVA
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Community Service Volunteer
CCNB Norther, Neutral Bay and Crows Nest Community
01.2020 - 12.2024
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Strengthened support for elderly, providing companionship and assistance with daily tasks.
- Promoted physical activity and health, leading by example and participating in community sports leagues.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Store Manager
Sports Craft
01.2015 - 06.2020
- Answered Calls, Emails, Walk in Enquiries
- managed sales and EFTPOS, Cash Handling
- Managed Daily banking as well as KPI management
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Clinic Manager
Crown Of Beauty Anti Aging Clinic
06.2005 - 06.2015
- Answering Calls, Emails and enquiries
- Bookings and processing payments
- Daily banking and maintaining KPI
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Budgeted for resources to control expenditure and maximize profits.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor Of Counselling - Counselling
ACAP
Online 05.2027
Diploma of counselling -
ACAP
Online 03.2020
Diploma of Community Services - Community Services
TAFE
QLD05.2000
Diploma of beauty services - Beauty Services
TAFE
North Shore, NSW03.2005
Skills
- Sales Targets
- People Skills
- Building Rapport
- Time Management
- Organization Skills
- Multi-tasking
- Budget Management
- Cash Flow Management
- Empathy
- Understanding
- Customer Service
- Self-motivation
- Desire to Learn
- Leadership Skills
- Team Motivation
- Communication Skills
- Professional Presentation
- Volunteering Experience
- Administration
- Individualized support
- Client advocacy
- Data entry and reporting
- Client needs assessments
- Life skills training
- Educational guidance
- Counseling
- First aid and CPR
- Problem-solving
- Attention to detail
- Decision-making
- Interpersonal communication
- Teamwork and collaboration
- Relationship building
- Multitasking
- Conflict resolution skills
Certification
- Current Working with Children Check
- Current Police check
- Driver licence
Accomplishments
- Member of NAATI Translator
- Member of Yoga alliance
- Member of ACA Australian Counselling association
- Member of AHHACA Australian Holistic healers and counselling Association
- Completed 7-Session Blitz program with Tony Lynch at LYNCHPIN Solutions, business and personal success coaching in 2010
- Attended Authentic Education program personal and business Development Coaching
Hobbies and Interests
- Travel
- Bush walking
- Meditating
- Yoga
- Cooking
- Personal development
Timeline
Client Relationship Manager
Physio INQ
02.2024 - 02.2025
Community Support Worker
Start Nursing
01.2024 - Current
Community Service Volunteer
CCNB Norther, Neutral Bay and Crows Nest Community
01.2020 - 12.2024
Store Manager
Sports Craft
01.2015 - 06.2020
Clinic Manager
Crown Of Beauty Anti Aging Clinic
06.2005 - 06.2015
Bachelor Of Counselling - Counselling
ACAP
Diploma of counselling -
ACAP
Diploma of Community Services - Community Services
TAFE
Diploma of beauty services - Beauty Services
TAFE
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