Shoshanna Bryson
Sydney,NSW
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Im also a responsible barista, Shift Manager with years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
3
3
years of professional experience
Work History
Disability and Aged Care
National Disability Insurance Scheme
06.2023 - 09.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Coffee Barista
Wicked NRG
02.2023 - 04.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista Shift Manager
ARC Fitness
01.2023 - 04.2023
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Designed and adjusted work schedules to meet business demands.
- Created new training guidelines, and provided staff orientation and training.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Barista Manager
Café Hoyle
06.2022 - 12.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
X Espresso
05.2022 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Casual Kitchen Hand
Margaritas Pizzeria
12.2021 - 04.2022
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed recipes and chef instructions to prepare food correctly.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Barista Manager
Dough Doughs Espresso
09.2021 - 12.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Customer Service, Supervisor
Scream Ice Cream
08.2021 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Certified Crew Trainer
McDonald's Restaurant
06.2020 - 07.2021
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources
- Established and maintained quality control standards
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%
Education
High School Diploma -
American College of Education
Studied Online 11.2022
Skills
- Communication Assistance
- Review Cases
- Respectful and Compassionate
- Patient Management
- Project Requirements
- Customer Preferences
- Counter Restocking
- Stocking and Replenishing
- Complex Problem-Solving
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Disability and Aged Care
National Disability Insurance Scheme
06.2023 - 09.2023
Coffee Barista
Wicked NRG
02.2023 - 04.2023
Barista Shift Manager
ARC Fitness
01.2023 - 04.2023
Barista Manager
Café Hoyle
06.2022 - 12.2022
Barista
X Espresso
05.2022 - 06.2022
Casual Kitchen Hand
Margaritas Pizzeria
12.2021 - 04.2022
Barista Manager
Dough Doughs Espresso
09.2021 - 12.2021
Customer Service, Supervisor
Scream Ice Cream
08.2021 - 12.2021
Certified Crew Trainer
McDonald's Restaurant
06.2020 - 07.2021
High School Diploma -
American College of Education