Shoshi Weisman
St.Kilda East,VIC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Return to Work Coodinator, Workcover
Monash University
Melbourne, VIC
03.2023 - Current
- Includes all roles and responsibilities completed whilst in WorkCover Support Officer role
- Ability to build relationships with key stakeholders, including injured workers, management, medical practitioners and insurers.
- Demonstrated specialist knowledge of relevant legislation and regulations relating to workers compensation and injury management in Victoria and other states.
- Ability to maintain accurate records and documentation of all injury management activities whilst maintaining a high level of integrity and ability to maintain confidentiality.
- Strong data analysis and report writing skills, with the ability to independently implement strategies for improvement and prevention of workplace injuries.
- Experience in coaching and mentoring others in matters relating to worker’s compensation.
- Excellent coaching and mentoring skills in matters relating to Workers Compensation.
Workcover Support Officer
Monash University
Melbourne, VIC
01.2020 - 03.2023
- Strong interpersonal skills, including the ability to communicate effectively in sensitive and confidential situations at all levels and across diverse groups
- Sound numeracy and computer skills, including Word, Excel and human resource information systems and in the use of web technology
- Ability to complete a high volume of work whilst maintaining attention to detail and accuracy
- Ability to work as an effective member of a team as well as the ability to exercise independence and sound judgement skills to deal with sensitive matters
- Demonstrated high level organisational skills, including the ability to coordinate a wide range of tasks, manage time effectively, set priorities, and work to timelines under limited direction.
- A strong commitment to excellence in customer service and a hands-on approach to service provision.
- Highly developed computer literacy, including experience using Human Resources Information Systems.
Claim Manager - Claims Consultant
CGU Insurance
Melbourne, VIC
02.2016 - 12.2019
- Managing a diverse portfolio of injured workers, and corporate, midsized, and small employers. Currently working with corporate clients to ensure rapid and sustainable return to work outcomes as well as a reduction in their premiums and claims costs.
- Preparing monthly updates for large employers for face-to-face meetings and teleconferences
- Assisting workers make a full return to work by liaising with treating practitioners, employers, and workers to ensure they are receiving the best support and treatment for their injury, via mobile claims management
- Regularly meeting and exceeding KPIs, such as achieving and sustaining over 85% of injured workers returning to work within 6 months of the sustained injury
- Closely working with a portfolio of high risk injured workers with mental injuries to achieve sustained returns to work
- Engaging Occupational Rehabilitation providers to assist workers and employers with their return to pre-injury duties
- Monitoring and reviewing claims regularly to ensure that the appropriate treatment is being provided, and developing claims strategies tailored to the unique requirements of each claim
- Attending case conferences with workers, treating health practitioners, and employers to ensure the most successful and sustainable return to work outcomes
- Developing strong listening and communication skills by talking to a diverse range of people: remaining calm and clear when injured workers become irate or distressed, proficiently discussing claims with employers, and when negotiating treatment with providers and employers
- Proficient technical knowledge regarding the Workers Compensation and Rehabilitation Act 2013. Completing regular reviews of claims to ensure that injured worker entitlements assessed based on the legislation.
Customer Complaints and Privacy Officer
CGU Insurance
Melbourne, VIC
10.2018 - 11.2018
- Receiving and recording customer complaints by phone, email or fax from a range of stakeholders, the Ombudsman, Ministers and Worksafe
- Updating the complaints database in a timely manner with clear notes
- Ensuring that a resolution is provided to the complainant within 5 business days
- Conferring with claims consultants and leadership team members to ensure early resolution occurred where possible
- Monitoring and recording the Privacy Register and providing reporting back to Worksafe on a weekly basis
Education
Bachelor of Science - Biology With Genetic Studies
Queen Mary University of London
London, UK07.2013
Certification
Mental Health First Aid
Timeline
Return to Work Coodinator, Workcover
Monash University
03.2023 - Current
Workcover Support Officer
Monash University
01.2020 - 03.2023
Customer Complaints and Privacy Officer
CGU Insurance
10.2018 - 11.2018
Claim Manager - Claims Consultant
CGU Insurance
02.2016 - 12.2019
Bachelor of Science - Biology With Genetic Studies
Queen Mary University of London