Shouryan Navit

Student. Monash University

Clayton,VIC

Summary

Effective Student committed to learning, developing skills in business management and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

years of post-secondary education

Work History

Operations Executive

Startek

Lucknow, Uttar pradesh

09.2021 - 11.2021

Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Assisted with proactive client outreach initiatives through Ameyo and documented client correspondence in Smart assist CRM system.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Managing large amounts of inbound and outbound calls in timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.

Education

High School Diploma -

City Montessori School

Global Understanding Building Phase 1, Gomti Nagar

04.2017 - 07.2021

Skills

Languages -English ,Hindi

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Accomplishments

Organized a Model united nations conference with a team strength of 50 and the delegate count of 200
Organized a school farewell party of 300 guests.
Worked as the Director of administration at Cms model united nations Conference with a delegate count of 600.
Played in the District Football league of Lucknow ,India.
Proudly a student of Monash law.

Timeline