Shovana Thapa
Dubbo,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds
Dubbo
07.2022 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
Front of House Supervisor
Okami Japanese Restaurant
Dubbo
07.2021 - Current
- Taking order, serving customers, cash handling, coffee making.
- Supervised a team of 10 front-of-house staff to ensure quality customer service.
- Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels.
- Resolved customer complaints in a professional manner.
Food & Beverage Attendant
Hyatt Regency
Sydney
04.2021 - 10.2021
- Provided friendly, attentive and courteous service to guests.
- Ensured that the dining area was clean and presentable at all times.
- Processed payments from customers using point-of-sale systems.
Food & Beverage Attendant
Waldorf Astoria
UAE
01.2016 - 01.2018
- Assisted with setting up buffets and other catering services when needed.
- Demonstrated excellent teamwork skills by assisting colleagues whenever necessary.
- Assisted in taking orders from customers accurately and efficiently.
Education
Master of Hotel Management -
Blue Mountains International Hotel Management School (Torrens University)
01.2022
Skills
- Team Development
- Inventory Control
- Quality Assurance
- Employee Training
- Operations Management
- Payment Processing
Profile
Shovana Thapa, 79 Murrayfield Drive, Dubbo, 0490210121, sshoavana17@gmail.com, Hardworking, ambitious, energetic, keen to learn. Positive thinking, self-motivated and flexible. Good communication skills. Good oral and written skills.
Certification
- RSA
- First Aid training
- Fire safety
Timeline
Shift Manager
McDonalds
07.2022 - Current
Front of House Supervisor
Okami Japanese Restaurant
07.2021 - Current
Food & Beverage Attendant
Hyatt Regency
04.2021 - 10.2021
Food & Beverage Attendant
Waldorf Astoria
01.2016 - 01.2018
Master of Hotel Management -
Blue Mountains International Hotel Management School (Torrens University)
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