Showry Philip
North Wonthaggi,VIC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Senior Corporate Travel Counselor
Al Diyar Travel WLL
01.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
International Travel Consultant
Arabian Construction Engineering Company WLL
09.2016 - 08.2020
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Mentored junior consultants in best practices, improving team performance across the board.
Corporate Travel Coordinator
Consolidated Contractors Company WLL
11.2014 - 12.2015
- Educated employees on corporate travel policies and procedures.
- Delivered exceptional customer service to internal clients by resolving issues quickly and efficiently.
- Reduced overall travel costs by consistently monitoring industry trends and identifying opportunities for negotiated deals or alternative options.
- Analyzed data from various sources to identify trends in employee travel patterns and preferences.
- And maintaining accurate records of paid time off usage.
- Supported HR teams in tracking employee vacation time.
Travel Consultant
Al Sulaiman Travels
08.2012 - 07.2014
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Education
Diploma in Travel,Tourism Airline Management - Diploma in Travel,Tourism Airline Management
B.S.S India , New Delhi
FLYWINGS INSTITUTE OF AIRLINE STUDIES06-2009
Graduate Diploma - Tourism And Hotel Management
SNEHACHARYA INSTITUTE OF HOTEL MANAGEMENT
INDIA06-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Client relations
- Scheduling
- Follow-up skills
Timeline
Senior Corporate Travel Counselor
Al Diyar Travel WLL
01.2022 - 10.2024
International Travel Consultant
Arabian Construction Engineering Company WLL
09.2016 - 08.2020
Corporate Travel Coordinator
Consolidated Contractors Company WLL
11.2014 - 12.2015
Travel Consultant
Al Sulaiman Travels
08.2012 - 07.2014
Diploma in Travel,Tourism Airline Management - Diploma in Travel,Tourism Airline Management
B.S.S India , New Delhi
Graduate Diploma - Tourism And Hotel Management
SNEHACHARYA INSTITUTE OF HOTEL MANAGEMENT
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