Shraddha Tawade
Sydney,NSW
Summary
Client Service and Claims Management Specialist
Experienced in claims processing, administration, and client service operations. Proficient in CRM systems and novated leasing, with strong capabilities in document control. Demonstrates exceptional multitasking, critical thinking, and time management skills. Adept at training new team members, resolving conflicts, and enhancing the overall customer experience.
Overview
9
9
years of professional experience
Work History
Transactional Consultant
Sgfleet
Sydney
01.2021 - Current
- Assess Driver Claims for ATO Compliance: Ensure driver claims for novated leases meet ATO guidelines and tax regulations.
- Process Claims in EFM/Miles: Use EFM/Miles software to process vehicle-related claims (registration, CTP, insurance) within a 3-day KPI.
- Handle RAB Claims and Insurance Cancellations: Process RAB claims within 24 hours and manage insurance lease cancellations.
- Train New Team Members: Provide training on EFM/Miles and claims processes, ensuring effective handling and performance.
- Monitor Driver Balances and Reporting: Track driver balances, resolve discrepancies, and prepare reports for audits and reviews.
- Coordinate with Accounts Payable: Ensure timely payment processing for reimbursements and premiums; resolve payment issues.
- Collaborate with Accounts Receivable: Manage and process refunds, resolve discrepancies, and ensure timely processing.
Customer Service Specialist
Donovan Associates
02.2020 - 12.2020
- Orders via Salesforce: Processed and tracked inbound orders using Salesforce.
- Handled Queries: Responded to and resolved incoming queries from clients and stakeholders.
- Managed Property Documents: Conducted document searches and maintained records using Confluence and MS Office Suite for accurate filing, archiving, and distribution.
- Processed Internal Orders: Placed and coordinated internal orders based on client requests.
- Maintained Client Communication: Updated clients on the status of their work requests.
- Managed Surveyor Calendar: Organized and scheduled field surveyor appointments and visits.
- Processed Invoices: Managed invoicing for client orders, ensuring accurate billing.
- . Oversaw Surveying Department: Ensured smooth daily operations and addressed any issues in the surveying department.
- Disseminated Information: Shared relevant updates and information with team members as needed.
HR & Admin Support Coordinator
Gains5 Tech Solutions
05.2019 - 02.2020
- Sourced Talent: Attracted top business and data analytics candidates via networking, databases, job boards, LinkedIn, and referrals.
- Engaged Passive Candidates: Used online and social media channels for passive recruitment.
- Created Job Ads: Developed effective and compelling job advertisements.
- Managed Recruitment: Oversaw full-cycle recruitment: sourcing, screening, interviewing, background checks, offers, and contracts.
- Coordinated Onboarding: Arranged onboarding activities for new hires.
- Built Talent Pipeline: Developed and maintained a talent pipeline for current and future openings.
- Maintained ATS: Operated and managed the applicant tracking system.
- Developed Proposals and Contracts: Created salary proposals and employment contracts.
- Administered Tests: Conducted candidate assessments.
- Organized Training: Arranged induction and corporate training programs.
- Compiled Payroll Data: Used QuickBooks to manage payroll data.
- Supported HR/Admin: Assisted Directors with daily HR and administrative operations.
Client Service & Administration Specialist
ISC
06.2018 - 05.2019
- Client & Agency Support: Facilitated job seeker placements with clients and recruitment agencies.
- Resume & Database Management: Reviewed resumes and managed recruitment databases.
- HR Operations: Executed daily HR tasks, including policy management and client coordination.
- Talent Pipeline Development: Built and maintained a talent pipeline for current and future roles.
- Administrative Support: Assisted with office management, scheduling, and document preparation.
- Meeting Coordination: Organized and scheduled meetings, including preparing agendas and minutes.
- Report Preparation: Generated and maintained reports for HR and administrative purposes.
Operations Assistant
Monroeville Public Library
Pittsburg, Pennsylvania
06.2015 - 03.2017
- Coordinated Training: Organized induction and ongoing technical training programs for employees.
- Managed Schedules: Prepared employee work schedules and maintained timesheets.
- Mentored Onboarding: Guided new hires through the onboarding process.
- Prepared Documentation: Created HR documents including new hire letters, contracts, and experience certificates.
- Oversaw Off-boarding: Managed exit interviews and the off-boarding process.
- Client Database Maintenance: Maintained and updated the client database.
- Supported Background Checks: Assisted with background verification and coordinated checks.
Education
Masters of Management Studies - Human Resources Management
University of Mumbai
Mumbai, India05-2005
Bachelor of Science - Physics And Mathematics
University of Mumbai
Mumbai, India05-2003
Skills
Technical Skills
- Salesforce & CRM
- EFM (Electronic Fleet Management)/Miles(jira)
- QuickBooks
- Microsoft Office Suite & Confluence
- Applicant Tracking Systems (ATS)
Core Competencies
- Customer Service
- Team Coordination & Leadership
- Administration & Operations Support
- Client Relationship Management
- Process Improvement
- Multi-tasking & Time Management
- Quality Assurance
References
References available upon request.
Timeline
Transactional Consultant
Sgfleet
01.2021 - Current
Customer Service Specialist
Donovan Associates
02.2020 - 12.2020
HR & Admin Support Coordinator
Gains5 Tech Solutions
05.2019 - 02.2020
Client Service & Administration Specialist
ISC
06.2018 - 05.2019
Operations Assistant
Monroeville Public Library
06.2015 - 03.2017
Masters of Management Studies - Human Resources Management
University of Mumbai
Bachelor of Science - Physics And Mathematics
University of Mumbai
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