Shradhdha Dave

As a Guest Service Associate, my role encompassed delivering exceptional customer service experiences by anticipating and fulfilling guest needs in a courteous and efficient manner. I managed guest inquiries, requests, and complaints with professionalism and diplomacy, ensuring prompt resolution and guest satisfaction. Additionally, I facilitated smooth check-in and check-out processes, maintained accurate guest records, and coordinated with various departments to ensure seamless operations. Through effective communication and interpersonal skills, I fostered positive relationships with guests, enhancing their overall experience and contributing to the success of the establishment.