Shravani Khati
Sydney,NSW
Summary
Designer with 5+ Years of Experience | M.Sc. in Innovation Design & Technology Passionate about designing intuitive, user-centered experiences that balance functionality and aesthetics. Experienced in service design, UX research, and product strategy across banking, fintech, cybersecurity, e-commerce, media, and retail. Driven to rethink complex systems, creating cohesive strategies that integrate products, services, and interactions into seamless experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. User Experience Designer
Viacom & Paramount Pictures
12.2022 - 01.2023
- Spearheaded a complete UX transformation of ViacomCBS & Paramount’s property management platform, improving user engagement by 30% and cutting task completion time by 20%.
- Orchestrated user research initiatives including stakeholder interviews, usability testing, and heuristic evaluations, ensuring accessibility and WCAG compliance.
- Optimised multi-platform usability by modernising legacy systems; delivered cross-browser compatibility and responsive designs across desktop and mobile.
- Streamlined design-to-development handoff by producing high-fidelity wireframes, prototypes, and documentation that reduced iteration cycles.
- LTI Mindtree - Larsen Turbo Infotech
UX Designer
YUJ Designs – SonicWall, Reflexis, Honeywell
02.2020 - 12.2021
- Revitalised SonicWall Capture Client, resolving critical usability issues; achieved a 4.5/5 NPS and reduced support tickets by 90% through intuitive workflows and prioritised feature design.
- Championed mobile-first strategy for Reflexis retail operations, tailoring experiences for Gen Z/ Millennials; increased adoption by 15% and contributed to 4–5% new market share growth in Q1.
- Pioneered UX research-driven redesign of Honeywell’s Alarm Management product; conducted journey mapping, VOCs, SME consultations, and usability testing to mitigate operational risks and boost satisfaction.
- Partnered cross-functionally with developers, PMs, and stakeholders to align product roadmaps with user insights, accelerating feature delivery.
UX Designer
Evolution Co – Banking & Financial Services
09.2018 - 12.2019
- Designed and delivered DCB Bank remittance portal, streamlining international transfers; increased engagement by 25% with decreased abandonment rates.
- Crafted data-driven UX strategy for JMFL Wealthcare portfolio portal, delivering customised insights for two user profiles; increased active usage by 15%.
- Strengthened brand and digital presence for Noble healthcare by conducting competitor benchmarking, user behaviour analysis, and responsive design implementation.
- Collaborated with senior stakeholders to define product strategy, wireframes, and scalable design solutions.
Graphic Designer
Twist Open Innovation – Alakritry
12.2017 - 05.2018
- Led branding initiative for Alakritry, establishing a unified visual identity that improved brand recognition and credibility.
- Delivered high-impact design assets across digital and print, leveraging Adobe Creative Suite to maximise campaign performance.
Graphic Design Intern
Veryy India – Solanki & TaxiToor
11.2016 - 01.2017
- Contributed to branding and product strategy workshops, supporting whiteboard ideation and concept development.
- Produced design deliverables that strengthened go-to-market positioning and visual storytelling.
Education
Master of Design - Innovation Design & Technology
Royal Melbourne Institute of Technology
11.2024
Bachelor of Graphic Design - undefined
MIT Institute of Design
12.2018
Skills
- User Experience (UX) Research & Design Interaction & Information Architecture Service Design & Systems Thinking Wireframing, Prototyping & Usability Testing Product Design & Design Systems Journey Mapping & Experience Blueprints Cross-functional Collaboration (Agile/Scrum) Visual Design, Branding & Storytelling
- Key Skills : Contextual Inquiry Experience Design Interface Design Design Leadership Stakeholder Management
- Design Research : Heuristic evaluation Accessibility compliance Usability testing User research User Interviews User Psychology Data Synthesis A/B Analysis Usability Testing Stakeholder Research
- Visual Design : Style Guides Rapid Prototyping Responsive & Adaptive Design Graphic Design Branding & Storytelling
- Interaction Design : Task Flows Product Structure & Strategy Information Architecture Experience Mapping Journey Mapping Wireframes
- Service Design : Systems Thinking Service Blueprint Storyboarding Experience Blueprints
- Tools & Software : Figma FigJam InVision Sketch Miro Lucidchart Adobe Suite Typeform
Accomplishments
- Transformed Viacom & Paramount Pictures’ enterprise property management platform, increasing engagement by 30% and reducing task completion time by 20% through research-driven UX design.
- Redesigned SonicWall Capture Client, improving usability and prioritisation of features; achieved a 4.5/5 NPS and cut support tickets by 90%, significantly reducing operational costs.
- Modernised Reflexis retail operations app with a mobile-first, Gen Z–focused design; boosted user adoption by 15% and contributed to 4–5% new market share growth in the first quarter.
- Revitalised Honeywell Alarm Management system, conducting journey mapping, VOCs, SME consultations, and usability testing; reduced operational risks and increased satisfaction scores.
- Optimised DCB Bank’s remittance portal, streamlining transactions and reducing abandonment; resulted in 25% higher user engagement and improved cross-border payment efficiency.
Additional Experience
Customer Service & Hospitality Roles | Melbourne, VIC | 2023–2025 Mercy Hospital, Thomas Embling - Forensicare, Showtime Events Group
- Built transferable skills in customer service, communication, adaptability, and teamwork through hospitality roles in Melbourne, excelling in fast-paced environments while balancing postgraduate design studies.
- Strengthened client communication and problem-solving in fast-paced service environments.
- Applied empathy and teamwork, aligning with UX collaboration practices.
- Enhanced time management & adaptability, balancing work with postgraduate study.
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Certification
Certificates : Global Leader Experience – Common Purpose | Jun 2023
Portfolio
Classroom Project - Masters Thesis
Classroom Project - Service Design
Timeline
Sr. User Experience Designer
Viacom & Paramount Pictures
12.2022 - 01.2023
UX Designer
YUJ Designs – SonicWall, Reflexis, Honeywell
02.2020 - 12.2021
UX Designer
Evolution Co – Banking & Financial Services
09.2018 - 12.2019
Graphic Designer
Twist Open Innovation – Alakritry
12.2017 - 05.2018
Graphic Design Intern
Veryy India – Solanki & TaxiToor
11.2016 - 01.2017
Bachelor of Graphic Design - undefined
MIT Institute of Design
Master of Design - Innovation Design & Technology
Royal Melbourne Institute of Technology