Shravan Kumar Peerappa
Brisbane,Australia
Summary
To join an organization with a professional work driven environment where i can utilize and apply my knowledge and skills which would enable me as a freshman to grow while fulfilling organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Representative
Seven eleven
Brisbane, Australia
03.2023 - Current
- Merchandise and maintain store appeal
- Providing delightful Customer experience, stock checking, food safety, lift items unto 20kgs
- Stocking, Shelfing, cash handling, solving customer queries
- Responded to customer inquiries via phone, email and chat.
- Demonstrated strong problem solving skills in addressing customer issues.
- Developed positive relationships with customers through friendly interactions.
Kitchen Hand
Dosa hut
Upper Mount Gravatt, QLD
11.2023 - 01.2024
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, along with interacting with customers and giving them a good customer experience
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
BUSINESS DEVELOPMENT - Intern
C'est la vie sports venture
Bangalore, India
02.2021 - 03.2021
- Pitched and promoted C'est la vie sport ventures' ideas and services to prospective clients and successfully onboard apartments and organised and managed events in the apartments and gated communities
- Handled cold calling about 100 leads a day, inbound sales calls to convert them into clients.
- Performed site visits to interact with customers to understand pain points on a regular basis to provide sports facility installations.
- Developed and implemented marketing plans to increase sales.
- Researched potential new clients and markets for the organization's products and services.
- Conducted market analysis on competitors, customer needs, and industry trends.
Community Manager - Intern
Flexiple private limited
Bangalore, India
07.2020 - 08.2020
- Worked on Converting leads into full time freelancers
- Reviewing the clients profile and helped in providing the suitable freelancer based on the requirement
Education
Master of Information Technology -
James Cook University
Brisbane, Australia10.2024
Bachelor of Engineering - Chemical engineering
BMS College of Engineering
06.2019
Skills
- Customer service
- Stocking
- Cold calling
- Cash Handling
- Store Maintenance
- Food Safety
- Counter Management
- Adaptability
- Decision making
- Team work
- Research and marketing
- Customer service excellence
- Payment Processing
- Organization and recordkeeping
- Complaint resolution
Certification
- Responsible Service of Alcohol (RSA), 02/01/23, Present
- Indian Drivers Licence, 01/01/23, 08/31/37
Languages
- English, Native or Bilingual Proficiency
- Kannada, Native or Bilingual Proficiency
- Telugu, Full Professional Proficiency
- Hindi, Professional Working Proficiency
- Tamil, Professional Working Proficiency
Timeline
Kitchen Hand
Dosa hut
11.2023 - 01.2024
Customer Representative
Seven eleven
03.2023 - Current
BUSINESS DEVELOPMENT - Intern
C'est la vie sports venture
02.2021 - 03.2021
Community Manager - Intern
Flexiple private limited
07.2020 - 08.2020
Master of Information Technology -
James Cook University
Bachelor of Engineering - Chemical engineering
BMS College of Engineering
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