Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shravya Srihari

Clayton South,VIC

Summary

Motivated and bubbly retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Team player with drive to reach organizational goals.

Overview

4
4
years of professional experience

Work History

Sales Representative

Optus Retail
02.2024 - 08.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained customer relationships which developed customer loyalty and retention.
  • Dealt with various types of problems that each customer had and brought tailored solutions for each one.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Casual

Fiskars Group
12.2023 - 02.2024
  • Worked alongside team to accomplish work goals according to schedule.
  • Opened and closed the store as a key holder.
  • Informed customers of appropriate products available to increase retail sales.
  • Created memorable experiences for customers which was our main goal.
  • Maintained to keep the store tidy and sanitised at all times for customers and staff.

Crew Member

McDonald's
03.2023 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Senior Sales Assistant

Under Armour
01.2022 - 01.2023
  • Accepted and processed cash, check and card payments.
  • Key holder.
  • Increased sales and managed over 30-50 customers per day.
  • Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Christmas Casual Retail Assistant

Farmers
10.2021 - 01.2022
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Kept merchandise organized with regular recovery work.
  • Built extensive product knowledge and recommended personalized solutions to customers.
  • Assisted customers with sales orders, returns and exchanges.
  • Boosted sales through product promotion and direct customer engagement.

Casual Retail Assistant

Tommy Hilfiger
10.2020 - 09.2021
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.

Education

Bachelors of Commerce - Accounting And Finance

Deakin University
Burwood, VIC
11.2026

High School Diploma -

Mount Roskill Grammar School
Mount Roskill, Auckland, New Zealand
12.2021

Skills

  • Verbal and Written Communication
  • Customer Service
  • Store Opening and Closing
  • Sales Expertise
  • Time Management
  • Valid Driver's License
  • Teamwork and Collaboration
  • Customer Relationship Building

Languages

Tamil
Native or Bilingual
Telugu
Native or Bilingual
hindi
Limited Working

Timeline

Sales Representative

Optus Retail
02.2024 - 08.2024

Casual

Fiskars Group
12.2023 - 02.2024

Crew Member

McDonald's
03.2023 - 11.2023

Senior Sales Assistant

Under Armour
01.2022 - 01.2023

Christmas Casual Retail Assistant

Farmers
10.2021 - 01.2022

Casual Retail Assistant

Tommy Hilfiger
10.2020 - 09.2021

Bachelors of Commerce - Accounting And Finance

Deakin University

High School Diploma -

Mount Roskill Grammar School

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Shravya Srihari