Shrawan Adhikari
3 Retimo Street, BARDIA,NSW
Summary
Dynamic retail professional with extensive experience in managing daily operations and driving customer satisfaction. Demonstrated success in leading high-performing teams to consistently achieve sales targets while optimizing store performance through effective inventory control and merchandising strategies. Proficient in developing staff capabilities, maintaining vendor relationships, and leveraging market trend analysis to ensure balanced stock levels. Expertise in critical thinking, problem-solving, and strategic purchasing decisions enhances operational efficiency.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Woolworth Town Hall
Sydney, Australia
02.2018 - Current
- Established positive rapport with customers, managers and customer service
- Implemented quality control measures to uphold company standards.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Led team engagement to assist cross-functional departments and achieve goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Facilitated effective sales mentorship programs focusing on upselling and cross-selling strategies.
- Ensured timely restocking by accurately assessing inventory requirements.
- Demonstrated excellent communication skills to understand customer needs.
- Coordinated with vendors to secure product availability at competitive prices.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Team Leader
Savino Del Bene
Mascot, Australia
05.2018 - 09.2018
- Delivered activities by coordinating and directing teams tasked with shipping, receiving and storing of goods
- Fulfilled order and supply chain coordination as well as personnel management
- Managed inventory levels and ensuring that any changes in inventory were promptly and accurately recorded in internal supply chain systems
- Reported to management by delivering performance reports daily
- Supervised shipping and handling operations
- Tracked production and quality control systems to detect production problems
- Monitored adherence to safety protocols and company policies by staying attentive to details
Customer Service Supervisor/ Duty Manager
Woolworth Town Hall
Sydney, Australia
11.2015 - 01.2018
- Liaising with customers, management and sales team to meet customer needs
- Scheduling staff shifts to cover peaks and lulls in customer inquiries
- Improving customer service initiatives by streamlining sales and order management processes
- Directing, training of new team members and mentoring each to promote productivity, accuracy and friendly service
- Supporting the Store Manager and Assistant Manager with the overall operation of the store
- Managing workflow to exceed quality service goals
Purchase Officer
Advance Group
Kathmandu, Nepal
06.2009 - 07.2012
- Oversaw financial records and evaluated profit and loss analysis, accounts payable and receivable and balance sheets.
- Conducted in-depth market analyses to make well-informed business decisions.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Conducted market research to identify potential new suppliers and products.
- Maintained current and accurate records.
- Developed and implemented strategic purchasing plans to meet company objectives.
- Collaborated with other departments to identify and fulfill their purchasing needs.
- Negotiated pricing contracts with vendors for goods or services.
- Inspected delivered items against purchase order specifications prior to acceptance.
- Coordinated with logistics to ensure timely delivery of purchased items.
- Ensured timely delivery of goods by monitoring vendor performance on a regular basis.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Rebuilt relationships with vendors and department heads to open and improve lines of communication.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Verified accuracy of invoices against purchase orders prior to processing payments.
Education
Bachelors In Business Studies - Business Administration, Finance/ Accounts
National Campus, Tribhuvan University
Kathmandu, Nepal01.2009
Skills
- Relationship building and management
- Inventory management
- Contract Management and follow ups
- Cost management
- Team building and development
- Multitasking and adaptability
- Interpersonal communication skills
- Problem solving and analyzing
- Systems and software programs
Accomplishments
- Promoted to Customer Service In-Charge / Duty Manager role in less than 2 years at Woolworth
- Successfully negotiated and secured a $10M worth deal with Jagdamba Cement
Training
- Customer Service Training, 2016, Store Manager
- Australia Wide First Aid Statement of Attainment, 2024
- Relevant training opportunities to enhance purchasing skills, 2011
References
References will be provided upon request.
Timeline
Team Leader
Savino Del Bene
05.2018 - 09.2018
Assistant Store Manager
Woolworth Town Hall
02.2018 - Current
Customer Service Supervisor/ Duty Manager
Woolworth Town Hall
11.2015 - 01.2018
Purchase Officer
Advance Group
06.2009 - 07.2012
Bachelors In Business Studies - Business Administration, Finance/ Accounts
National Campus, Tribhuvan University
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