Bhagyashree (Shree) Bajaj
Brisbane,QLD
Summary
Adept at requirements analysis and integration testing, I spearheaded a team at Focus Professional Services, enhancing testing efficiency by 30% through innovative framework development. My expertise in risk mitigation and strong leadership significantly reduced defect leakage, showcasing my ability to deliver high-quality products while fostering team growth and resilience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Test Lead at QUT
Focus Professional Services
Brisbane
07.2022 - Current
- Created detailed requirements for robust test plans and accurate work estimates.
- Managed cross-functional teams, guided junior testers, and ensured adherence to best practices.
- Delivered high-quality products on schedule using automated regression tests to reduce human error.
- Provided project managers with reports on milestones, issues, and test concerns.
- Conducted risk assessments to prioritize test efforts based on impact and resources.
- Reduced defect leakage by performing root cause analyses and addressing concerns in future releases.
- Improved testing efficiency and reduced cycle time through streamlined processes.
- Documented diagnostic findings to update stakeholders on product performance.
- Developed automation scripts to minimize manual testing effort.
TEST LEAD at LGIA Super, Now Known as Brighter Sup
Focus Professional Services
Brisbane, QLD
05.2021 - 07.2022
- Defined and documented technical standards and processes for test automation.
- Led and influenced testing and automation practices across the organization.
- Identified and adopted emerging trends to benefit the team and organization.
- Reduced risk and security defects by integrating test automation with the Security team.
- Actively participated in Agile process meetings.
- Reviewed project specifications to develop suitable testing methodologies.
- Created effective test scripts for automated testing of products and features.
- Defined testing strategies and quality assurance benchmarks based on risk identifications.
TECHNICAL TEST SPECIALIST
Sunsuper, Now Known as Australian Retirement Trust
Brisbane, QLD
10.2020 - 05.2021
- Maintain and improve C# and Ruby tests.
- Provide testing support for all project and SQUAD deliveries.
- Deploy and manage test environments.
- Add and update automation tests in the existing suite.
- Write API tests using Groovy scripts for Ready API.
- Collaborate with business analysts, developers, UI/UX, and content teams to develop test plans and strategies.
- Create test data, execute tests, and report results to stakeholders.
- Perform cross-browser and cross-platform testing.
- Develop and execute test plans, strategies, and cases; log defects in JIRA and Confluence.
- Create test reports and communicate results to stakeholders.
- Maintain project documentation.
Automation Tester at RACQ
Focus Professional Services
Brisbane, QLD
07.2020 - 10.2020
- Maintain and enhance the Selenium Java Maven Modular Testing Framework.
- Script tests based on SIT test plans.
- Upgraded test reporting from manual execution reports to automated Extent reports, including failure screenshots.
- Replaced hard-coded data with CSV file-based test data.
- Added new module tests to Azure Pipelines for CI execution.
- Deploy and maintain test engines; configure TeamCity for parallel test execution.
- Expert in testing integration APIs using Postman.
- Create Postman collections for end-to-end API workflows, integrating single-click scripts and reports into the Selenium framework.
Senior Quality Analyst at Gallagher Basset
Focus Professional Services
Brisbane, QLD
09.2019 - 06.2020
- Created and managed an Automation Test Framework for Fineos Applications using Selenium and Java, including integration testing with REST APIs and SOAP Web services.
- Transitioned the existing HP UFT framework to a Selenium Java-based framework.
- Enhanced the CI/CD pipeline with Selenium testing for Smoke, Feature, Regression, and Integration tests, reducing manual regression effort from 10 days to 3.
- Developed end-to-end automation coverage for Fineos Claims and integrated applications (Dynamics, ESB, Objective, EZScan, Alfresco, SmartComms) using Selenium, Java, SOAP, REST APIs, Maven, Jenkins, Bitbucket, JIRA, Confluence, Zephyr, and IntelliJ.
- Implemented report testing for Power BI and Tableau reports for clients in New Zealand, UK, and Australia, focusing on data transformation and processing.
- Contributed to migration activities, defining test cases for data reconciliation between application versions.
- Committed code changes for bug fixes, functionality updates, and automation enhancements.
- Engaged in code pairing to define new test specifications and interacted with databases to discover and analyze defects.
- Collaborated with Business Analysts and developers to understand requirements and implement test cases, ensuring readiness through reviews.
- Designed User Acceptance Testing scenarios and scripts to validate functional requirements.
Senior Quality Engineer
Tabcorp Holdings
Brisbane, QLD
04.2018 - 09.2019
- Tested BI reports for Max Gaming Services' regulatory project.
- Verified and processed terabytes of non-SQL data (JSON format) stored in KAFKA.
- Managed the creation and maintenance of test environments and data for regulatory report testing.
- Defined and implemented best practices and quality standards, including end-to-end application performance management.
- Developed and executed both automated (APIs and GUIs) and manual exploratory tests.
- Automated testing for complex, distributed micro-services with a focus on security, reliability, and performance.
- Collaborated with stakeholders in a fast-paced environment.
- Committed to continuous learning and improvement.
- Assisted as a Business Analyst when needed.
- Applied extensive knowledge of agile methodologies and quality process best practices.
Senior Test Engineer at Mastercard
Ambition
Brisbane, QLD
02.2018 - 04.2018
- Developed and enforced release management processes for cross-domain configuration integration, testing, and consistency.
- Automated functional testing across all modules using Selenium Java and Chrome WebDriver.
- Attended requirement meetings with Business Analysts and users.
- Designed, developed, and maintained the automation framework.
- Prepared test plans for various testing types, including GUI, functional, integration, regression, interface, end-to-end, and user acceptance testing.
- Worked with Agile methodologies using Jira, Zephyr, and Confluence.
- Managed defect tracking, report generation, and requirement tracking throughout the test lifecycle using JIRA.
Senior Automation Test Analyst at Tatts Group, Now
Recon Solutions
Brisbane
05.2017 - 02.2018
- Identified and recommended improvements to enhance product quality during testing.
- Conducted cross-browser compatibility testing (Chrome, Firefox, Safari).
- Prepared and presented comprehensive test result reports to stakeholders.
- Developed testing programs for database impacts, regression, negative testing, error and bug retests, and usability.
- Analyzed system capabilities and requirements by retrieving and manipulating data.
- Automated test scripts to ensure up-to-date testing processes.
- Evaluated software performance at beta testing sites.
- Planned test schedules and strategies within project scope and deadlines.
- Reviewed software documentation for technical accuracy and compliance.
- Conducted historical analyses of test results.
- Modified software to correct errors, adapt to new hardware, and improve performance.
QA Automation Test Analyst at University of Queens
Revolution IT
Brisbane, QLD
03.2017 - 05.2017
- Analyzed business requirements and developed detailed test plans and cases.
- Used SQL queries to verify data integrity in databases.
- Developed automated API tests with Rest Assured.
- Configured Jenkins for continuous integration of automation scripts.
- Identified issues and recommended improvements to enhance product quality.
- Utilized GIT for source code management.
- Created automated regression tests for web applications using Selenium WebDriver and Java.
- Reported and documented bugs in JIRA or Bugzilla.
- Developed testing programs for database impacts, regression, negative testing, and usability.
Senior QA Engineer
Jumbo Interactive
Brisbane
09.2014 - 03.2017
- Developed test plans addressing critical requirements and risks.
- Collaborated with Product Owners and stakeholders to gather business requirements.
- Designed and executed test plans, strategies, and cases to ensure comprehensive coverage; logged defects in JIRA or Confluence.
- Generated test reports and communicated results to stakeholders.
- Maintained project documentation.
- Conducted pre-release and post-release testing, including user acceptance tests.
- Attended scrum and defect triage meetings.
- Contributed to continuous integration using GIT and Jenkins.
- Performed cross-browser and cross-platform testing.
- Created Behat test cases with Selenium, PHPUnit, and Cucumber/Gherkin.
- Developed test data, executed automation tests, and reported results.
- Planned and reviewed test cases for functionality, security, performance, database, and user acceptance.
- Assisted with QA management in interviewing and hiring.
- Provided automation and QA process training across teams.
- Conducted mobile testing on Android and iOS, and cross-browser and cross-platform testing.
Software Test Lead
IBM India - ISL
Pune, Maharashtra, India
07.2012 - 08.2014
- Conducted Functional, Non-Functional, System Integration, Regression, and Mobile Testing.
- Evaluated test plans with design and development teams.
- Introduced innovative QA strategies to identify critical issues.
- Created comprehensive test matrices, including negative and error cases.
- Contributed to sprint planning and scrum activities.
- Managed test environment setup and configuration.
- Developed test plans, strategies, and estimates for SIT testing based on business requirements.
- Led a team of four testers, managing work and ensuring project implementation.
- Attended release meetings and gathered automation requirements.
- Delivered QA training to client employees.
- Reported test results and analyzed data using RQM and JIRA.
- Supported Cloud Transformation projects, including IBM Smart Cloud migration.
- Assisted with root cause analysis (RCA) and post-release activities.
- Participated in Scrum meetings and retrospectives.
SENIOR SOFTWARE QUALITY ANALYST at JP Morgan Chase
Tata Consultancy Services
Mumbai, Maharashtra, India
05.2011 - 07.2012
- Coordinated with the Business Analytics team for requirement gathering and story preparation.
- Reviewed business requirements, IT design documents, and test process documentation.
- Analyzed requirements and developed test plans, processes, and reporting metrics using JIRA and HP QC.
- Conducted Functional, Integration, System, and Regression testing.
- Managed on-shore and off-shore test teams, delegating tasks and tracking progress.
- Provided support to the UAT team prior to production.
- Identified scenarios and automated test scripts for functionality testing using HP QTP (UFT).
SENIOR SOFTWARE ENGINEER at AOL
ITC Infotech
Bangalore, Maharashtra, India
03.2008 - 07.2010
- Analyzed business requirements and technical specifications.
- Developed test cases, procedures, and data from requirements.
- Participated in Scrum meetings and daily status meetings.
- Created and executed test plans, reported defects, and performed Functional, Integration, and Regression testing.
- Set up QA environments, installed builds, and automated build installation using Shell Scripts.
- Automated test cases using Ruby WATIR.
- Provided status reports and supported production releases and issue resolution.
- Collaborated with business analysts, developers, and content teams to resolve issues.
Senior Software Consultant at Coco Cola
Quinnox Consultancy Services
Bangalore, Karnataka, India
07.2007 - 01.2008
- Analyzed requirement specifications and use cases for a new Coca-Cola client installation.
- Developed shell scripts for batch processing and data extraction from client systems.
- Designed and implemented test cases for integrating different EDI formats.
- Tested various project components and modules.
- Reported defects to developers, business analysts, and QA analysts.
- Participated in daily status meetings to discuss bugs, issues, and risks.
- Supported production issues post-release.
Senior Technical Executive
Convergys India
Mumbai, Maharashtra, India
05.2006 - 03.2007
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Technical Executive
Sutherland Global Service
Mumbai, Maharashtra, India
09.2005 - 05.2006
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Optimized knowledge base for easier access to information, improving customer self-service options.
Education
Diploma in Business Adminstration -
Diploma in Business Administration
ICFAI06.2009
Bachelor of Engineering - Computer Technology
Manoharbhai Patel Institute Of Technology
Nagpur University06.2004
Skills
- Requirements Analysis
- Test Data Management
- Integration Testing
- Test strategy development
- Framework Development
- Automated Test Development
- User Acceptance Testing
- Manual Testing
- Risk mitigation strategies
- Risk modeling
Certification
- ISTQB Certified Test Manager 2014
- ISTQB Certified Functional Tester 2013
Timeline
Test Lead at QUT
Focus Professional Services
07.2022 - Current
TEST LEAD at LGIA Super, Now Known as Brighter Sup
Focus Professional Services
05.2021 - 07.2022
TECHNICAL TEST SPECIALIST
Sunsuper, Now Known as Australian Retirement Trust
10.2020 - 05.2021
Automation Tester at RACQ
Focus Professional Services
07.2020 - 10.2020
Senior Quality Analyst at Gallagher Basset
Focus Professional Services
09.2019 - 06.2020
Senior Quality Engineer
Tabcorp Holdings
04.2018 - 09.2019
Senior Test Engineer at Mastercard
Ambition
02.2018 - 04.2018
Senior Automation Test Analyst at Tatts Group, Now
Recon Solutions
05.2017 - 02.2018
QA Automation Test Analyst at University of Queens
Revolution IT
03.2017 - 05.2017
Senior QA Engineer
Jumbo Interactive
09.2014 - 03.2017
Software Test Lead
IBM India - ISL
07.2012 - 08.2014
SENIOR SOFTWARE QUALITY ANALYST at JP Morgan Chase
Tata Consultancy Services
05.2011 - 07.2012
SENIOR SOFTWARE ENGINEER at AOL
ITC Infotech
03.2008 - 07.2010
Senior Software Consultant at Coco Cola
Quinnox Consultancy Services
07.2007 - 01.2008
Senior Technical Executive
Convergys India
05.2006 - 03.2007
Technical Executive
Sutherland Global Service
09.2005 - 05.2006
Diploma in Business Adminstration -
Diploma in Business Administration
Bachelor of Engineering - Computer Technology
Manoharbhai Patel Institute Of Technology