Shree Sedhai
Eastwood
Summary
Enterprise account management professional with strong focus on driving business growth and fostering client relationships. Adept at team collaboration and adapting to evolving business needs. Skills include strategic planning, CRM software, and negotiation. Known for reliability and consistent achievement of results.
Overview
9
9
years of professional experience
Work History
Account Manager
Telstra
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Generated new contacts through networking and cold calling.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
Store Manager
Telstra
02.2020 - 06.2023
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Ran markdown reports, managed store replenishment, and analyzed buying reports like PowerBi and Tableau.
IT Support Specialist ( Internship )
Mobilise IT Pty Ltd
08.2020 - 12.2020
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Assistant Store Manager
KFC
03.2016 - 12.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached team on effective upselling and cross-selling methods
- Maintained positive customer relationships by responding quickly to customer service inquiries
Education
Professional Year -
Performance Education
Bachelor Degree - Information And Communication Technology
Victoria University
Skills
- Dispute Resolution & Investigation
- Complaint Management & Negotiation
- Stakeholder Engagement & Relationship Building
- Risk Management & Compliance
- Process Improvement & Systemic Issue Identification
- Time Management & Organizational Skills
- Advanced Written & Oral Communication
- Problem Solving & Analytical Skills
References
References are available upon request
Personal Information
Timeline
Account Manager
Telstra
07.2023 - Current
IT Support Specialist ( Internship )
Mobilise IT Pty Ltd
08.2020 - 12.2020
Store Manager
Telstra
02.2020 - 06.2023
Assistant Store Manager
KFC
03.2016 - 12.2019
Professional Year -
Performance Education
Bachelor Degree - Information And Communication Technology
Victoria University
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