Shree Shukla
Melbourne,Alabama
Summary
Accomplished professional with a proven track record at Crown Melbourne, enhancing guest satisfaction and safety through meticulous management of recreation facilities. Excelled in IT support at Green ON, showcasing problem-solving prowess and technical acumen. Demonstrates leadership qualities and a team player attitude, achieving significant improvements in operational efficiency and customer service excellence.
Overview
2
2
years of professional experience
Work History
Recreation Attendant
Crown Melbourne
02.2024 - Current
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Manage and oversee the entire recreation floor, including gym, spa, sauna, and pool facilities, ensuring a safe and welcoming environment for guests.
- Provide exceptional customer service by assisting guests with their needs, answering inquiries, and resolving issues promptly.
- Coordinate with the team to maintain high standards of cleanliness and organization within the recreation areas.
- Conduct regular inspections of equipment and facilities to ensure they are in good working order and report any maintenance needs.
- Assist in organizing and facilitating recreational activities and events for guests.
- Maintain accurate records of guest usage, incidents, and maintenance activities using software like Oracle and Micros.
- Utilize IT systems for scheduling, logging maintenance requests, and updating guest records.
- Implement and adhere to safety protocols and procedures to ensure the well-being of guests and staff.
- Provide IT support for recreation-related software and hardware, ensuring smooth operation of booking systems and digital check-in/check-out processes.
- Collaborate with the IT department to troubleshoot and resolve any technical issues related to recreation facilities.
- Proficient in using software such as Oracle, Micros, and Excel for various operational tasks.
IT Support
Green ON
09.2023 - 02.2024
- Provided technical support to end-users, resolving hardware and software issues in a timely and efficient manner.
- Managed user accounts and permissions through Active Directory, ensuring proper access control and security.
- Configured and maintained Windows 10/11 systems, including software installations, updates, and troubleshooting.
- Supported mobile device management for iOS devices, ensuring seamless integration and functionality.
- Utilized Service Now (or similar incident management systems) to track, prioritize, and resolve support tickets.
- Conducted network troubleshooting and maintenance, addressing issues related to TCP/IP, DNS, DHCP, and other networking protocols.
- Assisted with remote desktop support using tools like TeamViewer and Remote Desktop Protocol to resolve user issues.
- Performed hardware troubleshooting and repair, including desktops, laptops, and printers.
- Deployed software and updates using deployment tools such as SCCM and Intune, ensuring systems were up-to-date and secure.
- Implemented backup and recovery solutions to safeguard critical data and ensure business continuity.
- Provided training and support to users on various software applications, including Office 365.
- Collaborated with other IT team members to identify and implement improvements to IT processes and systems.
- Documented support processes and created user guides to assist with common IT issues.
Advanced Swim Coach
Huntingtower School
06.2023 - 09.2023
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Coached youth aged to 16 for competitive swim team and oversaw participation in 5 events.
- Collaborated with other coaches to develop effective team training strategies and practice schedules.
- Implemented injury prevention measures by teaching proper warm-up techniques, stretching routines, and strength exercises.
- Conducted regular parent meetings to discuss athlete progress, expectations, and address any concerns or questions about the program.
- Prepared athletes for special competitions and tournaments.
Swim Teacher
Kingswim
01.2023 - 05.2023
- Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Implemented creative approaches to teaching fundamental swimming techniques while keeping students engaged throughout the entire lesson process.
- Focused on individualized attention for each student in order to pinpoint areas needing improvement or further development.
- Coordinated with other instructors to maintain a consistent curriculum across all Swim Teacher team members.
- Participated in professional development opportunities to stay current on the latest advancements in swim instruction techniques.
- Prepared students for successful participation in swim meets by emphasizing proper technique, endurance training, and sportsmanship.
Education
Bachelor's of Information Technology - Cybersecurity
Monash University
Melbourne, VIC12.2025
Skills
- Patience and Empathy
- Team player attitude
- Leadership Qualities
- Safety awareness
- CPR training
- Event Coordination
- Sales and Upselling
- First Aid Training
- Age Verification
- Security Monitoring
- Customer Service
- Problem-Solving
- Time Management
- Mechanical Troubleshooting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Medallia 5 Star recognition on the Forbes list for the recreational area, contributing to Crown Melbourne's prestigious reputation for excellence in service and facilities.
- Achieved Above and Beyond Award for Crown Facilities.
Swimming
Regional Level Swimmer. Achieved above grade standards for Freestyle and Backstroke swim styles.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
German
Limited Working
Gujarati
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Recreation Attendant
Crown Melbourne
02.2024 - Current
IT Support
Green ON
09.2023 - 02.2024
Advanced Swim Coach
Huntingtower School
06.2023 - 09.2023
Swim Teacher
Kingswim
01.2023 - 05.2023
Bachelor's of Information Technology - Cybersecurity
Monash University
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