Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Shree Shukla

Southbank,Australia

Summary

Guest Experience Coordinator at Crown Melbourne, known for achieving five-star service ratings and significantly improving guest satisfaction through strategic upselling and concierge services. Expertise in Oracle PMS and emergency preparedness, with a strong focus on team collaboration and maintaining exceptional cleanliness standards to create a welcoming atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Experience & Recreation Coordinator

Crown Melbourne
02.2024 - Current
  • Managed arrival and departure processes using Oracle PMS, noting guest preferences, loyalty status, and special requests
  • Processed EFTPOS transactions, finalized guest payments, posted charges, and generated invoices for guest departures
  • Worked across rotating shifts in a 24/7 hotel operation, maintaining enthusiasm, consistency, and attention to detail at all hours
  • Delivered exceptional five-star service in a luxury hotel and casino setting, ensuring every guest felt welcome and supported
  • Responded to inquiries and coordinated concierge-style services including transportation, dining reservations, and in-house amenities
  • Maintained elevated cleanliness and presentation standards across public and back-of-house areas, performing frequent inspections and safety checks
  • Completed RSA certification, Crown’s Signature Service training, and Barista training including espresso and beverage preparation
  • Supported F&B functions, showcasing hospitality versatility and willingness to take on cocktail and bar service responsibilities
  • Actively upsold and cross-promoted hotel outlets, contributing to increased guest satisfaction and property revenue
  • Trained in EcoLab chemical safety handling and emergency response, actively participating in simulated drills and real-time procedures

IT Support Officer

Green ON
09.2023 - 02.2024
  • Resolved front office and guest system issues including PMS software, EFTPOS devices, and mobile management platforms
  • Worked across multiple systems including Active Directory, ServiceNow, SCCM, and Microsoft Intune
  • Collaborated cross-functionally to maintain uptime, support user training, and document IT workflows

Advanced Swim Coach

Huntingtower School
06.2023 - 09.2023
  • Coached youth swimmers at district competition level, emphasizing stroke correction, performance development, and injury prevention
  • Applied lifeguard, CPR, and First Aid skills to ensure the safety and preparedness of all athletes
  • Coordinated training rosters and worked alongside other coaches to align on team goals and scheduling
  • Built strong rapport with parents and students, supporting their personal milestones with encouragement and transparency

Swim Teacher

Kingswim
01.2023 - 05.2023
  • Led classes for beginner and intermediate swimmers, offering positive reinforcement and individualized coaching
  • Ensured poolside safety protocols were strictly followed and communicated regularly with families about student progress

Education

Bachelor of Information Technology - Cybersecurity

Monash University
Melbourne, VIC
05.2026

Skills

  • Guest Service Excellence
  • Front Office Operations PMS (Oracle, Micros)
  • EFTPOS & Billing Invoice & Payment Processing
  • RSA Certified Barista Service Cocktail Familiarity
  • Hospitality Upselling & Cross-Promotion
  • Concierge Services Dining, Transport, Activity Coordination
  • Lifeguard, CPR & First Aid Certified Emergency Readiness
  • Cleanliness Standards EcoLab Chemical Safety
  • Multilingual: English, Hindi, Gujarati, Urdu Basic German
  • Flexible Shift Availability 24/7 Environment Experience
  • Tech Support Microsoft 365 Hotel Software Ticketing Systems
  • Team collaboration
  • Activity assessment
  • Records management
  • Environmental stewardship
  • Youth engagement
  • Facility management
  • Safety monitoring
  • Problem-solving abilities
  • Risk management
  • Task prioritization
  • Problem-solving
  • Analytical skills
  • Revenue generation
  • Attention to detail
  • Sales techniques
  • Excellent communication

Certification

  • Responsible Service of Alcohol (RSA) – VIC
  • Lifeguard Certification + CPR/First Aid
  • Barista Training (Crown Melbourne) – Completed
  • EcoLab Chemical Handling – Completed
  • Crown Signature Service Training
  • RSG Certification – In Progress

Languages

English
Professional
Hindi
Professional
German
Limited

Affiliations

  • Professional cricketer
  • Regional level swimmer
  • State-level chess player
  • Guitarist
  • Pianist
  • Drummer

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Resolved product issues through consumer testing
  • Achieved Above and Beyond Award for Crown Facilities
  • Achieved Medallia 5-star recognition on the Forbes list for the recreational area, contributing to Crown Melbourne's prestigious reputation for excellence in service and facilities

References

References available upon request.

Timeline

Guest Experience & Recreation Coordinator

Crown Melbourne
02.2024 - Current

IT Support Officer

Green ON
09.2023 - 02.2024

Advanced Swim Coach

Huntingtower School
06.2023 - 09.2023

Swim Teacher

Kingswim
01.2023 - 05.2023

Bachelor of Information Technology - Cybersecurity

Monash University

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Shree Shukla