Shreeja Khanal
Clayfield,QLD
Summary
Over the past 6 years, I've built a solid foundation in the Education and Migration Industry, complemented by my pursuit of an MBA and a Master of Professional Accounting. My role as a certified guide for students embarking on international education paths has prepared me for the complexities of dynamic business environments. I am now focusing on leveraging this experience towards a new direction in accounting, driven by a commitment to continuous learning and professional development.
As a Liaison Officer, I've honed my skills in operational coordination, process optimization, and effective communication with stakeholders, demonstrating my capability to navigate and solve complex challenges efficiently. This background has equipped me with the strategic insight and operational dexterity necessary to contribute significantly to an organization's financial accuracy and strategic planning.
I am eager to apply this blend of experience, skills, and academic knowledge in the accounting sector, aiming to bring innovative and efficient solutions to the teams I join. My journey reflects a blend of operational excellence, strategic communication, and a relentless pursuit of growth, positioning me as a valuable asset to forward-thinking organizations seeking adaptability and strategic insight.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Visa Liaison Officer
Expert Education & Visa Services Brisbane
2022.04 - Current
- Provide comprehensive information and assistance to applicants regarding visa types, application processes, requirements, and timelines, ensuring applications are complete and compliant with immigration laws.
- Act as the primary point of contact between visa applicants and immigration officials, facilitating communication, addressing queries, and resolving any issues arising during the visa application process.
- Monitor the progress of visa applications, providing timely updates to applicants, and offer advice on relocation, including legal, cultural, and practical considerations.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Maintain up-to-date knowledge of immigration laws and procedures, keep detailed records of applications and communications, prepare reports on application statuses, and provide empathetic support and problem-solving assistance to applicants throughout the process.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Collected and analyzed data to identify trends and opportunities for improvement.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
Senior Education Agent Counsellor
Expert Education & Visa Services Chitwan
2017.10 - 2022.03
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Navigated Admission Process and Assisted students with university/colleges admission processes ensuring all the criteria is met and also assisted in visa application procedure.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on course, provider, admission process and visa services.
- Established strong customer relationships, building recommendations and loyalty.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
English Teacher
Suryabinayak English Secondary School
2015.06 - 2017.10
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behaviour.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Promoted a positive learning environment by modelling respect, empathy, and active listening skills during all interactions with students.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Kept classroom organized, clean and safe for students and visitors.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
Education
Master of Professional Accounting - Professional Accounting
07.2024
MBA - Business Administration
11.2023
Bachelor of Social Work - Social Work
01.2019
Higher Secondary Education Board - Management with Computer Science and Mathematics as majors
01.2015
School Leaving Certificate - Mixed
01.2013
Skills
- Microsoft Teams
- Teamwork
- Microsoft Office
- Easily Adaptable
- Pressure Situations
- Customer Service Management
- Time Management
- Data Entry
- Client Relations
- Documentation And Reporting
- Spreadsheet Software
Websites
Certification
- Qualified Education Agent Counsellor - IES College
- Study Australia Work Readiness Program - Successful Graduate Pty Ltd
- ApplyBoard Counsellor Course-Canada - ApplyBoard
- ApplyBoard Counsellor Course-United Kingdom - ApplyBoard
- ApplyBoard Counsellor Course-United States - ApplyBoard
Awards
- Best Grooming Award - Expert Education and Visa Services Chitwan (Dec 2019)
- Efficient User of CRM - Expert Education and Visa Services Chitwan (Dec 2019)
- Best Team Member Award - Expert Education and Visa Services Chitwan (Jan 2021)
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Timeline
Visa Liaison Officer - Expert Education & Visa Services Brisbane
2022.04 - Current
Senior Education Agent Counsellor - Expert Education & Visa Services Chitwan
2017.10 - 2022.03
English Teacher - Suryabinayak English Secondary School
2015.06 - 2017.10
Holmes Institute - Master of Professional Accounting, Professional Accounting
Holmes Institute - MBA, Business Administration
Millenniun Model College - Bachelor of Social Work, Social Work
Oxford Higher Secondary School - Higher Secondary Education Board, Management with Computer Science and Mathematics as majors
Shree Janak Higher Secondary School - School Leaving Certificate, Mixed
- Qualified Education Agent Counsellor - IES College
- Study Australia Work Readiness Program - Successful Graduate Pty Ltd
- ApplyBoard Counsellor Course-Canada - ApplyBoard
- ApplyBoard Counsellor Course-United Kingdom - ApplyBoard
- ApplyBoard Counsellor Course-United States - ApplyBoard
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