Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shreejana Adhikari

Sydney

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Receptionist

Hurstville medical centre
11.2023 - 08.2024
  • Greeted patients and visitors warmly upon arrival at the medical centre.
  • Managed appointment scheduling and maintained the reception calendar efficiently.
  • Answered phone calls and directed inquiries to appropriate staff members promptly.
  • Scheduled and confirmed appointments.
  • Updated customer records with any changes in contact information or preferences.
  • Maintained a neat, clean, and organized reception area for visitors.
  • Informed customers of upcoming events, promotions, and special offers.
  • Responded promptly to emails sent by customers inquiring about services or products.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Answered customers' questions about hours, seating, current wait time, and other details
  • Observed customers coming and going to protect store assets.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained cleanliness of front entry area.
  • Helped keep entryway and front line clean, organized, and fully stocked with inventory.
  • Managed appointment reminders for clients via email or text message notifications.
  • Adhered to all safety regulations while performing job duties.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

Running Bachelor Degree - Early Childhood Care And Education

Ikon Institute of Australia
Sydney
09.2024 - 11.2025

Skills

  • Communication skills
  • Customer and client relations
  • Phone etiquette
  • Call redirection
  • Customer/Client relations
  • Greeting and seating clients
  • Mail handling
  • Time management
  • Service-oriented mindset
  • Scheduling appointments

References

References available upon request.

Timeline

Running Bachelor Degree - Early Childhood Care And Education

Ikon Institute of Australia
09.2024 - 11.2025

Receptionist

Hurstville medical centre
11.2023 - 08.2024
Shreejana Adhikari