Shreepriya Bissa
Sydney
Summary
Customer-focused learning and development professional with extensive experience in training coordination, stakeholder management, and instructional content creation. Adept at designing and delivering learning programs, facilitating workshops, and driving continuous improvement in learning support operations. Proven ability to manage cross-functional training initiatives, leverage technology for educational content delivery, and enhance employee development through structured learning methodologies. Passionate about fostering a culture of learning and excellence in customer engagement.
Overview
7
7
years of professional experience
Work History
Founder
Shree Sangeet – Music Therapy
Current
- Designed and implemented structured music education programs using interactive learning methodologies
- Created digital training content, including video tutorials and online workshops
- Leveraged online platforms to provide accessible and engaging learning experiences
Technical Customer Service Consultant
Apple Australia
04.2022 - Current
- Developed and delivered customer education programs to improve user experience and reduce service requests
- Provided expert guidance on Apple products and services, ensuring compliance with company policies and service standards
- Maintained accurate training records and facilitated knowledge-sharing among teams
- Assisted in resolving technical issues, billing inquiries, and customer concerns with a customer-first approach
Learning & Development Coordinator (Maternity Leave Cover)
Apple Australia
03.2024 - 09.2024
- Led the execution of learning and development programs, ensuring effective knowledge dissemination and employee growth
- Managed training logistics, scheduling, and content creation to enhance learning outcomes
- Collaborated with leadership and HR teams to integrate training initiatives into workplace culture
- Facilitated online training sessions and optimized webinar delivery processes
Employee Administrator Assistant
The Good Guys
12.2017 - 03.2022
- Supported HR operations through efficient record-keeping, document management, and administrative coordination
- Assisted in employee onboarding, payroll processing, and compliance-related activities
- Maintained high levels of accuracy in handling employee data, ensuring confidentiality and integrity in HR processes
Skills
- Learning and Development Coordination
- Instructional Design & Content Creation
- Stakeholder & Vendor Management
- Employee Training & Onboarding
- Learning Management Systems (LMS)
- Webinar Technology & Digital Training
- Project Coordination & Continuous Improvement
- Customer Experience & Engagement
- IT Service Desk Support
- System Troubleshooting
- Hardware & Software Management
- Corporate Training Facilitation
- Audience Engagement Strategies
- Event Execution
- Newsletter Publication
- Video Production
- Social Media Content Strategy
Timeline
Founder
Shree Sangeet – Music Therapy
Current
Learning & Development Coordinator (Maternity Leave Cover)
Apple Australia
03.2024 - 09.2024
Technical Customer Service Consultant
Apple Australia
04.2022 - Current
Employee Administrator Assistant
The Good Guys
12.2017 - 03.2022
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