Shreeya Joshi
Plympton,Australia
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
British India
01.2025 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Established policies for cash handling procedures to maximize security measures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Maintained detailed records of sales transactions and daily shift reports.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Account Manager
Smart Group
05.2023 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
Restaurant Manager
Café Brunelli
10.2022 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Liaising with customers, employees, suppliers, licensing authorities, and sales representatives
- Making improvements to the running of the business and developing the restaurant.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Sales Consultant
Telstra
08.2020 - 07.2022
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Comprehensive knowledge of sales techniques and best business practices.
Customer Sales and Service Expert
TSA Group
08.2020 - 07.2022
- Nurtured connections with established customers to identify new needs, match offerings and drive sales
- Engaged customers with interesting, informative data to highlight benefits and overcome objections
- Promoted and cross sold products and services directly to targeted customers
- Assisted customers with price checks, product information and addressing other inquiries
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Informed customers about product lines and services offered by company along with current offers and promotions
- Assisted customer relationship management by addressing service requests and promoting sales
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Exceeded team goals and collaborated with staff to implement strategies to achieve team targets
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks
- Achieved high sales percentage with consultative, value-focused customer service approach
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Food and Beverage Supervisor
Cafe Brunelli
06.2019 - 03.2020
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Improved presentation and sales approaches to increase revenue
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty
- Supervised team of 5-6 employees in a cafe establishment, maintaining positive and productive atmosphere to enhance employee experience
- Collaborated with manager to educate employees on menu and procedural changes.
Food and Beverage Attendant
Stamford Grand
10.2018 - 04.2019
- Maintained dining and food service areas to maximize safety and cleanliness
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Assembled and served meals according to specific guest requirements
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members
- Set tables for upcoming meals by following food service guidelines
- Maintained presence throughout meals to assist guests with additional food and beverage requests
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Oversaw inventory in buffet and reported replacement needs to kitchen management
- Worked in close collaboration with team members to ensure customers received high-quality service
- Supported serving staff in delivering accurate and well-presented food orders
- Effectively multitasked within fast-paced environment
- Stocked displays with new and transferred merchandise.
Food and Beverage Attendant
Festival Functions
04.2018 - 10.2018
- Prepared serving and appetizer trays and setting tables in setup for events
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties
- Provided exceptional service to high volume of daily customers
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Analyst- Background Verification
KPMG
07.2016 - 07.2017
- Liaised with multiple companies for their requirements and needs for the background check or reference check for their recruitment process
- Created and submitted reports regarding background investigations, highlighting special findings
- Contacted references by phone and in person to validate information
- Reviewed appropriate records to obtain facts about individuals as a part of various companies recruitment process
- Ran background checks of individuals to obtain data on character, financial status and personal history of candidates for clients Performed credit and financial background checks by contacting financial institutions and agencies for candidate's prospective employer
- Produced timely and accurate reports about findings to submit report for the selection process in their recruitment journey with their employer
- Investigated background of claimants and witnesses to uncover past criminal activity in compliance with clients in their recruitment process
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Masters in International Hospitality Management - Hospitality -
Le Cordon Bleu
08.2019
BBA - Human Resource -
MITSOM College
06.2016
Skills
- Problem-solving
- Team Training and Motivation
- Strategic Planning
- Sales Techniques
- Upsell Opportunities
- Attention to detail
- Interpersonal Skills
- Leadership
- Teamwork
- Sales Force Training
- Excellent Communication Skills
Certification
- Responsible Service of Alcohol Training
Timeline
Restaurant Manager
British India
01.2025 - Current
Account Manager
Smart Group
05.2023 - Current
Restaurant Manager
Café Brunelli
10.2022 - Current
Sales Consultant
Telstra
08.2020 - 07.2022
Customer Sales and Service Expert
TSA Group
08.2020 - 07.2022
Food and Beverage Supervisor
Cafe Brunelli
06.2019 - 03.2020
Food and Beverage Attendant
Stamford Grand
10.2018 - 04.2019
Food and Beverage Attendant
Festival Functions
04.2018 - 10.2018
Analyst- Background Verification
KPMG
07.2016 - 07.2017
BBA - Human Resource -
MITSOM College
Masters in International Hospitality Management - Hospitality -
Le Cordon Bleu
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