SHRESTA SHARMA
Sydney,NSW
Summary
Dedicated and customer-focused retail team member with practical expertise in fast-paced situations. Proven ability to collaborate effectively, handle many responsibilities, and deliver great service. Experienced in stock restocking, point-of-sale operations, and maintaining a clean, pleasant store environment. Committed to sustaining ideals through effective communication, meticulous attention to detail, and a proactive approach to issue solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bakers Delight
09.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Assisted in identifying process improvements to enhance customer experience efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Supervisor
Zambrero
Kogarah, NSW
05.2023 - 09.2024
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service
Guzman Y Gomez
Kirrawee, NSW
04.2023 - 08.2024
- Boosted customer satisfaction through the implementation of innovative strategies aimed at enhancing service quality and efficiency.
- Addressed customer inquiries promptly and effectively resolved complaints to instil trust and elevate satisfaction levels.
- Established and nurtured enduring customer relationships to ensure loyalty and ongoing satisfaction.
Education
Bachelors of Business Administration - undefined
University of Lucknow
Masters of professional Accounting - undefined
Institute of International Studies
Skills
- Exceptional communication skills
- Efficiency under pressure
- Fast learner
- Patience
- Problem solving
- Active listening
Certification
Certificate IV in Ageing Support
LANGUAGES
Proficient in English
Proficient in Nepali
Proficient in Hindi
Timeline
Customer Service Representative
Bakers Delight
09.2024 - Current
Supervisor
Zambrero
05.2023 - 09.2024
Customer Service
Guzman Y Gomez
04.2023 - 08.2024
Bachelors of Business Administration - undefined
University of Lucknow
Masters of professional Accounting - undefined
Institute of International Studies