Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Shrey Barot

Shrey Barot

Sydney,NSW

Summary

Detailed oriented individual with 6+ years of experience in professional Retail management work. Currently, a graduated university student with Bachelor’s degree in Aviation Management, seeking for an opportunity to work in the field in my expertise. I have capabilities to solve problem & exceed goals in fast-paced working environment. Excellent interpersonal skills allow me to easily approach individual to better meet their needs, build quick & smooth rapports to work freely in a team. I am energetic, vibrant, and honest individual that has a positive “can do attitude” to take one extra step to better meet company’s standard. I have high levels of self-reliance, resilience, adaptability, and motivation. Also, highly skilled with technology, typing and editing. My passion has always been in aviation, and have been able to succeed all the courses in first attempt, I have the knowledge to go above and beyond to move forward in Aviation industry.

Overview

8
8
years of professional experience

Work History

Salesperson

JB HI-FI
Sydney, NSW
09.2021 - Current
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and implemented sales strategies to increase profits.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Coached new hires on sales techniques, contributing to their development as successful team members.

Volunteer

BAPS Swaminarayan Sanstha
Sydney, NSW
08.2016 - Current
  • Created educational materials to convey important information on religion.
  • Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
  • Assisted in grant writing endeavours to secure funding for vital organisational needs and expansion plans.
  • Educated young children (aged 6-14 years) on aspect of Hinduism and doing activities.
  • Doing weekly allocation for the day, organising presentation/ activity.
  • Doing professional reporting back to the coordinator
  • Calling Parents in regard to feedback after each events.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Developed marketing materials for events, increasing public interest and attendance rates.
  • Assisted with special events and programs. Latest event me and my team involved in was Kids Diwali Campaign where we accounted for 3000 attendees.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Strengthened partnerships between the organisation and local businesses to enhance collaboration opportunities.
  • Run yearly Walkathon events for raising funds for the organisation, from which certain percent of funds will go towards other non-profit organisation. This year 150 families gathered in the event.

Customer Service Representative

Kmart
Sydney, NSW
03.2020 - 08.2021
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Conducted regular quality assurance checks on stock in inventory isles.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned items to correct shelf locations and arranged displays to promote sales.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Responded proactively and positively to rapid work change.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Cashier

Cincotta Chemist
Sydney, NSW
06.2017 - 11.2018
  • Maximised time management skills by prioritising tasks efficiently.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Set up new sales displays each week with fresh merchandise.
  • Accurately handled payment transactions with high accuracy and took care to check bills for fraud with integrity.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Enabled customers to feel welcomed, important, and actively listened to customers, handled concerns quickly. If required escalated major issues to supervisor.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilised POS system to handle customer cash and credit card transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor in Aviation - Aviation Management

University of New South Wales
Sydney
05-2023

High School Diploma -

Arthur Phillip High School
Parramatta, NSW
11-2019

Skills

  • Customer Engagement
  • Account Management
  • Prospecting
  • Sales Strategy Development
  • Customer Relationship Building
  • Complaint Handling
  • Networking
  • Sales Analytics
  • Customer Care
  • Sales Presentations
  • Up-Selling
  • Crew Resource Management
  • Operational Efficiency
  • Flight Planning
  • Flight Safety
  • Fleet Management
  • Safety Management
  • Route Planning
  • Route Optimization
  • Reliability
  • Self Motivation
  • Problem-Solving Aptitude
  • Adaptability and Flexibility
  • Active Listening
  • Analytical Skills
  • Time Management Abilities
  • Attention to Detail
  • Goal Setting
  • Problem-Solving
  • Teamwork and Collaboration
  • Multitasking

Languages

English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Full Professional

References

References available upon request.

Timeline

Salesperson

JB HI-FI
09.2021 - Current

Customer Service Representative

Kmart
03.2020 - 08.2021

Customer Service Cashier

Cincotta Chemist
06.2017 - 11.2018

Volunteer

BAPS Swaminarayan Sanstha
08.2016 - Current

Bachelor in Aviation - Aviation Management

University of New South Wales

High School Diploma -

Arthur Phillip High School

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Shrey Barot