SHREY GARG
SYDNEY
Summary
Experienced with customer service management, including efficient resolution of client concerns. Track record of fostering positive interactions and maintaining high service standards.Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
ZUDIO
07.2023 - 04.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Customer Sales Representative
Reliance Trends
08.2022 - 05.2023
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Education
Master of Science - Banking And Finance
MACQUARIE UNIVERSITY
08-2026
Bachelor of Science - Computer Science
SGTB KHALSA COLLEGE,UNIVERSITY OF DELHI
06-2023
High School Diploma -
MODERN SCHOOL
03-2020
Skills
- Multi Tasking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Product knowledge
- Sales expertise
- Time Management
Certification
- CERTICATION IN STOCK TRADING FROM NATIONAL INSTITUTE OF FINANCIAL MARKETS,NEW DELHI
- RESPONSIBLE SERVE OF ALCOHOL(RSA)
- NATIONAL POLICE CHECK
- BUSINESS MANAGEMENT AND ENTREPRENEURSHIP
TECHNICAL SKILLS
- PROFICIENT IN MICROSOFT OFFICE SUITE
- EXPERIENCED WITH CRM SOFTWARE AND RETAIL MANAGEMENT TOOLS
- DATA ANALYSIS
- CONTENT AND EMAIL MARKETING,CRM,MOBILE MARKETING SEO AND GOOGLE ADS
- WEBSITE DEVELOPMENT UX DESIGN
Timeline
Customer Service Executive
ZUDIO
07.2023 - 04.2024
Customer Sales Representative
Reliance Trends
08.2022 - 05.2023
Bachelor of Science - Computer Science
SGTB KHALSA COLLEGE,UNIVERSITY OF DELHI
High School Diploma -
MODERN SCHOOL
Master of Science - Banking And Finance
MACQUARIE UNIVERSITY