Summary
Overview
Work History
Education
Skills
Certification
TECHNICAL SKILLS
Timeline
Generic

SHREY GARG

SYDNEY

Summary

Experienced with customer service management, including efficient resolution of client concerns. Track record of fostering positive interactions and maintaining high service standards.Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Executive

ZUDIO
07.2023 - 04.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Customer Sales Representative

Reliance Trends
08.2022 - 05.2023
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.

Education

Master of Science - Banking And Finance

MACQUARIE UNIVERSITY
08-2026

Bachelor of Science - Computer Science

SGTB KHALSA COLLEGE,UNIVERSITY OF DELHI
06-2023

High School Diploma -

MODERN SCHOOL
03-2020

Skills

  • Multi Tasking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Product knowledge
  • Sales expertise
  • Time Management

Certification

  • CERTICATION IN STOCK TRADING FROM NATIONAL INSTITUTE OF FINANCIAL MARKETS,NEW DELHI
  • RESPONSIBLE SERVE OF ALCOHOL(RSA)
  • NATIONAL POLICE CHECK
  • BUSINESS MANAGEMENT AND ENTREPRENEURSHIP

TECHNICAL SKILLS

  • PROFICIENT IN MICROSOFT OFFICE SUITE
  • EXPERIENCED WITH CRM SOFTWARE AND RETAIL MANAGEMENT TOOLS
  • DATA ANALYSIS
  • CONTENT AND EMAIL MARKETING,CRM,MOBILE MARKETING SEO AND GOOGLE ADS
  • WEBSITE DEVELOPMENT UX DESIGN

Timeline

Customer Service Executive

ZUDIO
07.2023 - 04.2024

Customer Sales Representative

Reliance Trends
08.2022 - 05.2023

Bachelor of Science - Computer Science

SGTB KHALSA COLLEGE,UNIVERSITY OF DELHI

High School Diploma -

MODERN SCHOOL

Master of Science - Banking And Finance

MACQUARIE UNIVERSITY
SHREY GARG