MS Office, POS
Shrey Patel
Team Member
Stafford,QLD
Summary
As an aspiring restaurant owner, I absolutely love working in a busy restaurant. I would be comfortable at all stations but have got numerous rewards for my customer service skills. Second week of July, 2020 is my last week at Nando's, Brisbane CBD (the busiest Nando's in QLD) where I gave 100% on every single shift. So far I have worked in Mexican and Indian restaurants; a pizza store and Nando's. I definitely see myself as a good team member at Grill'd, Everton Park and if given a chance, would prove myself on first shift itself.
Overview
1
1
Language
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Crew Trainer
Nando's Restaurant
Brisbane CBD , QLD
2020.02 - 2021.07
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
Pizza Delivery Driver
Dominos Pizza Inc.
Clontarf , QLD
2019.02 - 2021.03
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
Education
MBA -
The University of Queensland
Brisbane, QLD 2017.07 - 2019.08
Skills
Extremely good at customer service
Accomplishments
1. Got 12 flaming stars (a type of Nando's reward) in 12 months between July 2020 to June 2021, the most among team members of the restaurant.
2. Got selected to represent the restaurant at QLD Nandoca Forum, 2021.
3. Have been at over 10 Nando's restaurants in Brisbane in order to cover shifts.
Software
Languages
English, Hindi, Gujarati, Spanish
Hobbies
Cooking for family, solo long drives, thinking, learning about Something New from daily life
Timeline
Crew Trainer
Nando's Restaurant
2020.02 - 2021.07
Pizza Delivery Driver
Dominos Pizza Inc.
2019.02 - 2021.03
MBA -
The University of Queensland
2017.07 - 2019.08