Shrey Razdan

• Developed business process models and diagrams for NDIS, HCP, and Private Client Provider businesses, highlighting areas for improvement.
• Conducted stakeholder interviews to identify needs and requirements, contributing to the development of new or modified business processes.
• Played a key role in negotiating term sheets with investors and entrepreneurs, fostering successful partnerships.
• Successfully onboarded new customers, managing a 4K user base and contributing to a 1.3 MN Product revenue.
• Demonstrated a significant impact on overall revenue, achieving a remarkable 45% revenue increment.
• Innovatively created business tools to enhance operational efficiency and streamline business processes.
• Established open channels for third-party integrations, expanding the scope and capabilities of the business.
• Proactively forged new partnerships, effectively broadening product coverage and market reach.

MercuryGate is a feature-rich transportation management system (TMS) that is singularly focused on strategic freight transportation.

• Responsible for creating the global control tower which can manage up to 1M Order daily.
• Prioritize product backlogs for TMS applications.
• Leading 3 different scrum teams and cross-functional dependencies for Dev and QA
• Creating User stories, epics from the spike given by the Product Team.
• Managing team of 24 People (3 BA -15 Dev and 6 QA) helping them understand the business requirements and achieve their individual goals

Transolution provides the platforms to effectively minimize the time, cost, and mental burden associated with processing freight claims.

Here I learned and made an impact in Claim management. Got responsibility to upgrade their legacy system.

I managed the team of 1 Business Analyst, QA and 3 Developers. I directly worked with client co-founder and helped them optimize their functional processes.

• Worked with UI Designers and Usability experts to define the UI flow for customer facing features.
• Worked with Stakeholders to identify the gaps present in Legacy systems and created product road maps to manage 10k claims at a time and keep a record ~10M per business customers.
• Created User stories for the development team and managed all agile processes.
• Helped the marketing team on customer migration.
• Customer Migration from Legacy system to new cloud solution.

Joined in charge of managing legacy and new products. Responsibilities include

developing the roadmap, developing best-in-class processes, and managing

strategic partners.

• Joined the team with 600 backlog tickets in legacy systems and narrowed down to bug free environment within six months
• Managed customer worth $1M MRR and addressed their pain points.
• Provided alternative approach to customer which helped Frontsteps in customer retention.
• Worked closely with VP Product and streamline to product roadmap.
• Lead Sprint Planning and grooming sessions for multiple teams.
• Facilitated system demos, developing features and UAT.

Spot has customized logistics solutions designed to simplify quoting, booking and tracking freight.

• Worked closely with Spot Cofounder's and helped them make proprietary solutions which got them immense success. https://spotinc.com/about-2/.
• Co-founders got the opportunity to learn operational pain points and helped their ideas convert into software solutions.
• Created a dynamic rating engine for customers.
• Integrated 18 carriers which help them to move out 3rd party systems which includes Rating, Booking, Invoicing, Tracking, Document Api.
• PC Miler Integration
• Created roadmaps with the help of Product team.
• Created user stories, epics and acted as Scrum master.
• Designed bidding and tendering process within the system to broadcast orders to ~1k carriers to receive quotes.
• Created a carrier platform which helped spot to onboard ~1k local carriers.
• Created Rate prediction algorithm which empowered agents to verify quotes received from carriers.
• Launched the Route optimization feature to find the best route for order delivery.
• LTL to TL conversion process which helped 3PL companies to get ~20% additional margin.
• Managed team of 16 People and helped to achieve the business goal.
• Introduced the Agile framework to customer.