Summary
Overview
Work History
Education
Skills
Timeline
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SHREYA AGGARWAL

Australian Citizen

Summary

Professionally skilled administrative officer with over 10 years of relevant work experience, dedicated to maintaining customer satisfaction and company success.

Overview

12
12
years of professional experience

Work History

Owner/Manager

Coal Creek Motel
07.2017 - Current
  • Currently managing a small business alongside my partner
  • Responsible for front-line customer service, invoicing, accounts receivable and for all aspects of marketing/communication/advertising as well - newspaper, signage, various booking sites and other marketing outlets
  • Supervising two casual employees
  • Handling all the daily revenue and sales transitions and managing taxes, budgets, filing and contracts for the business
  • Enhanced operational performance by developing effective business development strategies, systems and procedures
  • For example, established and overseeing the administration of the company's reservation system and company website.

Administrator

CSR Viridian
11.2016 - 06.2017
  • Provided friendly, reliable and efficient customer service at frontline reception
  • Answered and directed phone calls to relevant staff
  • Managed email enquiries relating to purchase orders and general enquiries
  • Provided administration support to delivery drivers, workers and senior management
  • Estimated quotes, placed and managed orders, took payments over the counter, and issued receipts and invoices
  • Worked with complex CRS computer programs to generate orders
  • Scheduled and co-ordinated local and interstate product delivery, pick up and receiving
  • Provided efficient delivery and kept within the company's agreed service standards
  • Liaised with regular suppliers, set up, managed and updated their account information
  • Implemented and developed service delivery processes that helped streamline time-consuming operations through the use of Excel and work programs
  • Ensured all reporting functions were completed each day and on time.

Volunteer - Substitute Receptionist

ADEC
03.2016 - 06.2016
  • Provided friendly, non-judgemental, quality customer service to a range of clients with complex needs.
  • Attended all enquiries including face-to-face, online, and phone calls.
  • Supported advocates and intake workers.
  • Assisted primarily people with a disability from non-English speaking backgrounds, their carers, and families.

Customer Liaison Officer

The Australian School of Applied Management
09.2014 - 02.2016
  • Promoted management courses across private and public sectors
  • Undertook day-to-day management of scholarship programs, including close liaison with corporate and government organisations, created and maintained customer accounts and relationships with major stakeholders
  • In consultation with directors, reviewed and approved marketing materials
  • Responded to email and phone enquiries and provided course and pricing information
  • Reviewed and corrected completed application forms
  • Arranged client's schedule, gave advice on course timings and location
  • Liaised with events marketing team and helped promote educational summits and conferences
  • Managed personal customer KPI reporting.

Student Advisor

Open Universities Australia
06.2011 - 09.2014
  • Promoted wide variety of courses across fields like Engineering, Information Technology, Arts and Business on behalf of Monash, Swinburne, RMIT, Griffith, Curtin and various TAFE institutes too
  • Using a consultative approach spoke with new and/or existing students and provided them advice on educational services that helped them meet their career goals
  • Managed student accounts and resolved varied student queries
  • Following strict admissions policies and academic standards, helped enrol students in courses, and assisted them through the entire enrolment process, from start to finish
  • Assisted students in picking the right subjects for their desired course
  • Awarded the ‘Best All Rounder' for exceeding conversion, quality assurance and sales target on 12/12/2011.

Education

Bachelor of Arts - Media and Communications

Swinburne University of Technology
Hawthorn, VIC
2010

Skills

  • Excellent observational, communication and interpersonal skills with an ability to interact sensitively with a diverse range of people
  • Dynamic, flexible, adaptable and able to work independently and in team setting
  • Strong written and verbal communication skills and ability to pay close attention to details
  • Proven ability to meet targeted goals and build professional relationships with major stakeholders and government organisations
  • Great time management, project management and organisational skills
  • High level of computer literacy with demonstrated ability to operate Microsoft Word, Excel and Outlook, Internet and various computer programs
  • Ability to multitask in a fast-paced environment

Timeline

Owner/Manager

Coal Creek Motel
07.2017 - Current

Administrator

CSR Viridian
11.2016 - 06.2017

Volunteer - Substitute Receptionist

ADEC
03.2016 - 06.2016

Customer Liaison Officer

The Australian School of Applied Management
09.2014 - 02.2016

Student Advisor

Open Universities Australia
06.2011 - 09.2014

Bachelor of Arts - Media and Communications

Swinburne University of Technology

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SHREYA AGGARWAL