Summary
Overview
Work History
Education
Skills
Timeline
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Shreya Arora

Melbourne

Summary

Experienced e-commerce manager with a strong proficiency in managing various e-commerce platforms including Shopify, Amazon, and Catch, along with other NZ and Australian marketplaces. Skilled in data analytics, customer analysis, social media analytics, and Google Analytics to drive informed decision-making. Adept at executing promotions and campaigns to boost sales and enhance customer engagement. Demonstrated expertise in SEO strategies for improved online visibility and organic traffic. Committed to delivering exceptional customer service and maintaining a high customer satisfaction rate. Proficient in Microsoft Excel for data analysis and inventory management.

Overview

2
2
years of professional experience

Work History

E-Commerce Manager

Sheertex Pty Ltd
08.2022 - Current
  • Managed e-commerce operations across multiple platforms including Shopify, Omnivore, Amazon, Catch, Freedom, call Themarket, trade me, Temple&Webster and other Top NZ and Australian marketplaces.
  • Regularly updated and maintained product inventory to ensure accurate stock levels and availability.
  • Executed strategic promotions and sales campaigns, resulting in 90% increase in monthly sales.
  • Oversaw new product launches, coordinating with relevant teams to ensure timely uploads and accurate product information.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a [98]% customer satisfaction rate on platforms like My deal and Amazon.
  • Analyzed sales data using software such as MYOB and generated reports to identify trends and opportunities for improvement by analysing using GA4.
  • Collaborated with the marketing team to implement SEO strategies and enhance online visibility using different SERP strategies and creating backlinks.
  • Coordinated order fulfillment and shipping processes, ensuring on-time deliveries and reducing shipping-related issues by [50]%.
  • Actively participated in cross-functional meetings to align e-commerce strategies with overall business goals.
  • Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.

Crew Leader

Hungry Jack's
01.2022 - 12.2023
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Education

Bachelors of Business Analytics - Business & AI

La Trobe University
Melbourne, VIC
03.2025

Skills

  • Excel: Proficient in using Microsoft Excel for data analysis, reporting, and inventory management, including functions such as XLOOKUP, Pivot Tables, and data validation
  • E-commerce Platforms: Shopify, Amazon, Catch, [Other NZ and Australian Platforms]
  • Customer Analysis: Experienced in segmenting customer data, Text analysis creating customer profiles, and utilizing analytics to enhance customer targeting and personalize marketing strategies
  • Social Media Analytics: Proficient in analyzing social media metrics and engagement data to measure the effectiveness of marketing campaigns, track user behaviour, and optimize social media strategies
  • Google Analytics: Proficient in using Google Analytics to track website traffic, user behaviour, conversion rates, and other key performance indicators Skilled in creating custom reports and setting up goal tracking
  • SEO: Proficient in on-page and off-page SEO techniques, keyword research, meta tag optimization, content optimization, and link-building strategies Skilled in improving website visibility and rankings on search engines to drive organic traffic
  • Customer Service Excellence: Ability to provide exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a high 98% customer satisfaction rate Skilled in maintaining a positive and customer-focused attitude in all interactions
  • Promotions and Campaign Execution: Proven track record of planning and executing successful promotions and marketing campaigns Skilled in creating compelling offers, coordinating cross-functional teams, and achieving [X]% increase in sales through targeted campaigns

Timeline

E-Commerce Manager

Sheertex Pty Ltd
08.2022 - Current

Crew Leader

Hungry Jack's
01.2022 - 12.2023

Bachelors of Business Analytics - Business & AI

La Trobe University

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Shreya Arora