Summary

Overview

Work History

Education

Skills

Timeline

SHREYA BADMALIA

Accountant

Melbourne,VIC

Summary

PERSONALSUMMARY Experienced in customer service and professionally qualified in Marketing and Business Management. A hard working individual who is motivation with exceptional communication skills. A leader when completing tasks and assisting others.

Overview

years of post-secondary education

years of professional experience

Work History

SALES ASSISTANT

Place Fresh

Oakleigh

2019.01 - Current

Ensured that everything was in order and that stock was put back properly - Communicating with customers and colleagues on a regular basis - Making sure that the customer was always satisfied - Training new employees - Handling money and Eftpos transactions - Maintained checkout operations by following policies and procedures and reporting needed changes.
Provided a positive customer experience with fair, friendly and courteous service - Registers sales on a cash register by scanning items, itemising and totaling customers purchases - Resolved any customer issues and answered questions when necessary - Processed return transactions.
Maintained a safe and clean working environment by complying with procedures, rules and regulations - Contributes to team effort by accomplishing related results as needed WORKHISTORY.
Helped customers locate products and checked store system for merchandise at other sites
Assisted customers with prompt and polite support in-person and via telephone
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 25%

RECEPTIONIST

Relief Hair Salon

2017.01 - 2019.01

Greeting clients and walking them to the proper beauty station and alerting assigning the responsible worker of their arrival - Booking and confirming appointments via phone and email - Processing transactions (cash and cards) and issuing receipts - Welcome walk-ins, answer questions about services and schedule appointments based on availability - Inform clients about new services and discounts - Cross sell services and products when appropriate - Update client records with contact and billing details, appointments and services offered - Maintained a tidy reception area - Order business cards, brochures and stationary as needed - Product upselling - Performed inventory checks and ensure new stock was available.
Confirmed appointments, communicated with clients and updated client records
Resolved customer problems and complaints
Supported various administrative duties by proofreading, transcribing and invoicing
Restocked supplies and placed purchase orders to maintain adequate stock levels
Kept reception area clean and neat to give visitors positive first impression
Kept records in CRM to maintain customer data
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

BUSINESS ANALYST

2015.01 - 2017.01

Provided an end report to clients - Aligned data into more universally acceptable and understandable language - Creating a detailed business analysis, outlining problems, opportunities and solutions for a business - Budgeting and forecasting - Analysing commercial data such as budgets, sales results and forecasts - Modelling business processes and identifying opportunities for process improvements - Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts - Creating functional specifications for solutions - Estimating costs and identifying business savings.

SALES MARKETING EXECUTIVE

Bajaj Finserv

2014.01

Contributing to the development of marketing strategies - Conducting market research on rival products - Designing and implementing marketing plans for company products.
Coordinating with media representatives and sponsors - Working with the sales team to develop targeted sales strategies.
Answering client queries about product specification and uses.
Maintaining client relations - Tracking sales data to ensure the company meets sales quotas.
Creating and presenting sales performance reports.

Education

Master of Professional Accounting -

HOLMES INSTITUTE

Melbourne, VIC

2019.03 - 2021.07

Master of Business Administration -

LDRP, KADI UNIVERSITY

Ahmedabad, India

2013.04 - 2015.05

Bachelor of Management Studies - Business Management

SNDT UNIVERSITY