SHREYA BADONI
Wollongong,NSW
Summary
Master of Supply Chain Management and International Business graduate with expertise in supply chain transformation, customer service management, and process optimization. Proven experience in supporting large-scale projects, conducting data analysis, and leveraging tools like Power BI and Excel for data-driven decision-making. Skilled in problem-solving, technical troubleshooting, and cross-functional collaboration to enhance operational efficiency and customer satisfaction. Actively seeking a role where I can apply my expertise in supply chain analysis, process improvement, and stakeholder engagement to drive business success.
Overview
4
4
years of professional experience
Work History
Customer Solutions Specialist
Probe CX
03.2023 - Current
- Managed client queries and registration workflows, ensuring compliance with industry standards and achieving a 15% increase in response efficiency through process optimization.
- Conducted data analysis to identify trends and generate performance insights, supporting strategic improvements in service quality and response metrics.
- Collaborated with cross-functional teams to enhance workflow coordination, streamline operations, and improve turnaround times for superior client satisfaction.
- Addressed customer inquiries, escalated complex issues, and provided actionable feedback to refine products, services, and overall customer experience.
Analyst
DELOITTE (Offices of the US in India)
12.2020 - 06.2022
- Led critical supply chain transformation initiatives for multinational clients, focusing on process optimization, cross-functional alignment, and operational efficiency improvement.
- Designed and delivered training materials to upskill workforces, facilitating seamless adoption of new supply chain tools and processes.
- Conducted impact assessments to address bottlenecks, leveraging Lean and Six Sigma methodologies to streamline workflows and enhance delivery reliability by 18%.
- Utilized tools like Oracle, SAP S/4HANA, Workday, Tableau, JIRA, and Microsoft Project to enhance data visibility, track progress, and support data-driven decision-making.
Education
Master of Supply Chain Management -
University of Wollongong
Wollongong, Australia07.2024
Master of International Business -
University of Wollongong
Wollongong, Australia11.2023
BACHELOR of ARTS - English
Graphic Era Hill University
Dehradun, India07.2020
Skills
- Client Service Management
- Communication & Collaboration
- Problem-Solving
- Data Analysis & Visualization
- Process Improvement
- Stakeholder Engagement
- Time Management & Multitasking
- Technical Proficiency
- Supply Chain Optimization
- Project Coordination
Websites
Volunteer Experience
- Volunteer: Lighthouse Community Kitchen (12/01/23 to Present)
- Volunteer: Raahat For Animals, (08/01/17 to 06/01/20)
Timeline
Customer Solutions Specialist
Probe CX
03.2023 - Current
Analyst
DELOITTE (Offices of the US in India)
12.2020 - 06.2022
Master of Supply Chain Management -
University of Wollongong
Master of International Business -
University of Wollongong
BACHELOR of ARTS - English
Graphic Era Hill University
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