Shreya Bathla
Sydney
Summary
Dynamic Project Manager with a proven track record at Satori Group, excelling in stakeholder communications and cross-functional collaboration. Spearheaded multiple projects, enhancing efficiency through Agile methodologies and delivering exceptional customer satisfaction. Skilled in project management and customer relations, my approach consistently fosters trust and drives successful outcomes.
Overview
7
7
years of professional experience
Work History
Project Manager
Satori Assured
05.2022 - Current
- Successfully managed multiple projects simultaneously by prioritising tasks according to urgency, resource availability, and alignment with organisational goals.
- Planned, designed, and scheduled phases for large projects, meeting deadlines without sacrificing quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Facilitated workshops to collect project requirements and user feedback.
- Identified plans and resources required to meet project goals and objectives, adjusting plans to account for dynamic targets, staffing changes, and operational specifications.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Actively participated in post-project evaluations to identify opportunities for improvement in future deliveries.
Senior Solution Consultant
Satori Assured
01.2021 - 04.2022
- Performed proof of concept demonstrations, instructing potential customers on benefits of Satori CCM.
- Developed post-sale technical processes for installation, technical support, and designed training curricula to educate customers on the use and maintenance of Satori products.
- Contributed to the development of a knowledge-sharing culture within the organization through active participation in workshops, conferences, and other professional events.
- Mentored junior team members, sharing industry insights and best practices for continuous improvement of the team''s performance.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Coordinated deployments of new software, feature updates and fixes.
Solution Consultant
Satori Assured
08.2019 - 12.2020
- Provided technical consultation to SatoriCCM (Continuous Control Monitoring) clients, a subscription-based solution that automates the management of controls, policies, and procedures.
- Consulted, configured, and maintained the SatoriCCM solution for customers across the APAC region.
- Handled software installation and license maintenance/activations.
- Managed support tickets and prepared end-of-day reports for senior management.
- Performed QA processes for software implementation tasks.
- Automated the internal failure recording process using Power Automate to increase efficiency.
Volunteer Data Research Assistant
University Of Sydney
05.2017 - 06.2018
- Conducted a pre-and post-study on medication incidents before and after the implementation of an electronic medication system in a local Sydney hospital.
- Researched databases to gather relevant projects and literature reviews, providing insights.
- Collected and transcribed data from focus group interviews, and performed data entry in MS Excel.
- Conducted qualitative and quantitative analysis using MS Excel, NVivo, and Tableau.
- Developed data visualisations and presented research insights.
- Organised and facilitated meetings, including sending weekly agenda emails.
- Documented minutes for both external and internal meetings.
Education
Master of Technology - Information & Health Technology
University of Sydney
Sydney, NSW11.2018
Bachelor of Technology - IT
College of Engineering Roorkee
India06.2014
Skills
- Project Management
- Schedule Management
- Customer Relations
- Stakeholder Communications
- Document Management
- Cross-Functional Collaboration
- Technical understanding
- Training programs
- Customer onboarding
Immigration Status
Australian Permanent Resident
Timeline
Project Manager
Satori Assured
05.2022 - Current
Senior Solution Consultant
Satori Assured
01.2021 - 04.2022
Solution Consultant
Satori Assured
08.2019 - 12.2020
Volunteer Data Research Assistant
University Of Sydney
05.2017 - 06.2018
Master of Technology - Information & Health Technology
University of Sydney
Bachelor of Technology - IT
College of Engineering Roorkee
Similar Profiles
Vito NoleVito Nole
Assistant Manager at Kovar's Satori Academy of Martial ArtsAssistant Manager at Kovar's Satori Academy of Martial Arts
Vivian HaddawayVivian Haddaway
Intern at Satori CapitalIntern at Satori Capital
Eneko ApraizEneko Apraiz
Master Hairstylist at Satori Salon & Art (Downtown)Master Hairstylist at Satori Salon & Art (Downtown)
POLLY LAIPOLLY LAI
APAC Indirect Procurement - Senior Sourcing Manager at Orsted TaiwanAPAC Indirect Procurement - Senior Sourcing Manager at Orsted Taiwan
Brody GattBrody Gatt
Warehouse Storeperson at Peter Warren AutomotiveWarehouse Storeperson at Peter Warren Automotive