Summary
Overview
Work History
Education
Skills
Certification
Internship
References
Timeline
Generic

Shreya Bhagwat

Sydney,Australia (Permanent Resident)

Summary

CRO and Customer Success specialist with 3+ years of experience accelerating growth for global e-commerce and SaaS brands. Proven track record in managing client relationships, conducting UX/UI audits, executing A/B tests, and delivering actionable insights through analytics and performance reporting. Focused on driving conversions, engagement, and long-term business impact through data-driven strategies.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Conversion Rate Optimisation Specialist

Mason
Bengaluru, India
04.2023 - 10.2023
  • Acted as a trusted advisor to over 30 brands, guiding mid-level and executive stakeholders in leveraging Mason (Shopify) apps to drive growth and improve conversion.
  • Conducted in-depth data and UX/UI audits to identify conversion bottlenecks, resulting in a 6% average increase in conversion rates.
  • Delivered tailored CRO strategies and insights aligned with client goals and industry benchmarks.
  • Achieved 100% client retention by ensuring seamless onboarding and consistent alignment between expectations and outcomes.

Client Success Manager

ConvertCart (SaaS)
Bengaluru, India
04.2022 - 04.2023
  • Managed 15+ global e-commerce clients, optimizing conversion rates, AOV, and CTR through strategic insights, and A/B testing.
  • Identified customer pain points using analytics tools, and implemented solutions to reduce site abandonment and increase engagement.
  • Fostered strong client relationships through regular check-ins, weekly reports, and performance reviews.
  • Collaborated with cross-functional teams to ensure the seamless implementation of customer success strategies.

Ecommerce Manager

Familycare Consumer Pvt Ltd.
Indore, India
08.2021 - 03.2022
  • Led account management and customer experience strategies for leading hygiene brands, driving 12x sales growth
  • Managed key client accounts, ensuring seamless product launches, inventory management, and pricing strategies
  • Developed marketing campaigns to boost customer engagement, increasing revenue by 50%
  • Worked closely with sales and branding teams to optimize product positioning across digital platforms

Ecommerce Marketing Manager

Jivika Naturals
Hyderabad, India
05.2020 - 07.2021
  • Increased brand reach by 34% through data-driven marketing and SEO strategies
  • Managed website performance, improving customer experience and driving higher conversions
  • Handled brand registrations and account management across international e-commerce platforms

Education

MBA - Marketing & Operations

Sri Sri University
04.2020

Bachelor of Engineering - Electronics & Communications

Acropolis Institute of Technology & Research
04.2017

Skills

  • Customer Success Management
  • Google Analytics 4
  • Web Analytics & Reporting
  • Looker Studio
  • Hotjar / Microsoft Clarity
  • User Experience Analysis
  • Google Optimizely
  • Klaviyo
  • Shopify
  • Google Sheets
  • Project Management
  • A/B Testing
  • Conversion Rate Experimentation
  • Problem Solving
  • Behavioral Data Analysis
  • Website Optimization Strategy
  • Customer Retention Strategies
  • Data-Driven Marketing
  • UX/UI Optimization
  • Strategic Client Alignment

Certification

  • Google Project Management
  • Certified Yoga Instructor with experience in wellness coaching
  • Holder of a Golden Book of World Records for organizing the largest trekking event in India.
  • Co-founded a student-run startup focused on campus merchandising, achieving 5x profitability.

Internship

Hindustan Coca-Cola Beverages Pvt. Ltd.

May 2019 – July 2019

  • Conducted market research and supported brand communication.
  • Worked with sales teams to improve visibility and execution.

References

References available upon request.

Timeline

Conversion Rate Optimisation Specialist

Mason
04.2023 - 10.2023

Client Success Manager

ConvertCart (SaaS)
04.2022 - 04.2023

Ecommerce Manager

Familycare Consumer Pvt Ltd.
08.2021 - 03.2022

Ecommerce Marketing Manager

Jivika Naturals
05.2020 - 07.2021

Bachelor of Engineering - Electronics & Communications

Acropolis Institute of Technology & Research

MBA - Marketing & Operations

Sri Sri University

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Shreya Bhagwat