Shreya Binu

As an academic tutor, my experience has equipped me with a diverse skill set that is highly transferable. Whilst I work with students from an array of learning backgrounds, I specifically specialise in neurodivergent students. In this capacity, I effectively provided tailored support and fostered an inclusive learning environment. The following skills and experiences are directly applicable to this role:

Exceptional Communication Skills:

• Demonstrated effective communication with neurodivergent students, tailoring instruction to their unique needs. This experience translates seamlessly into clear, empathetic communication with patients, addressing their inquiries and concerns.
  

Adaptability and Flexibility:

• Successfully adjusted teaching strategies and materials to suit the diverse learning styles of students. This adaptability is equally valuable when accommodating various patient preferences and needs at a medical practice.
  

Empathy and Patient-Centred Approach:

• Developed an empathetic approach when working with neurodivergent students, fostering a patient-centred atmosphere. This skill is crucial in making patients feel comfortable and understood.
  

Privacy and Confidentiality:

• Maintained strict adherence to student privacy and confidentiality standards. Transferring this experience ensures patients' trust in the confidentiality of their personal and medical information.
  

Organisational Skills:

• Effectively managed individualized learning plans and schedules for a diverse group of students. This experience translates into efficiently coordinating patient appointments and maintaining a well-organized front desk.
  

Cultural Sensitivity:

• Maintained cultural awareness and sensitivity when working with neurodivergent students from diverse backgrounds. This background ensures that you can provide a welcoming and inclusive environment for all dental patients.
  

Conflict Resolution and Problem-Solving:

• Addressed student concerns and academic challenges, developing creative solutions. These skills are transferable to resolving patient inquiries or issues that may arise at the practice.
  

My background as an Academic Tutor specialising in neurodivergent students has equipped me with the tools necessary to excel as a Medical Receptionist, particularly when it comes to communication, adaptability, empathy, and organisational skills. This experience uniquely positions me to provide excellent customer care in a clinical setting.

As an Educational Presenter at Elevate Education, I played a pivotal role in delivering engaging and informative seminars to students from grades 7 to 12 across schools in Queensland, Australia. My responsibilities demanded a diverse skill set, and I successfully honed the following key skills:

Reliability:

• Consistently met tight presentation schedules, ensuring punctuality and preparedness for each seminar. Maintained a 100% attendance record for all scheduled events, earning the trust of school administrators, educators, and students.
  

Enthusiasm:

• Infused energy and passion into every presentation, fostering a positive and receptive atmosphere among students. Utilized relatable anecdotes and real-world examples to captivate the audience, leaving a lasting impression and motivating students to actively engage in the learning process.
  

Exceptional Communication Skills:

• Effectively conveyed complex concepts on topics such as time management, exam preparation, and motivation in a clear and relatable manner. Adapted communication style to suit the diverse age groups and learning preferences of the students, receiving consistent positive feedback and maintaining a high level of engagement. 97% student approval rate, and 100% staff approval rate.
  

Adaptability:

• Responded to unexpected challenges, such as technical issues, last-minute schedule changes, or shifts in student behaviours, by quickly adapting the seminar content and delivery method. This flexibility allowed for the seamless continuation of educational sessions without disruption.
  

Multitasking:

• Effectively managed multiple aspects of seminar presentations, including handling AV equipment, monitoring student participation, addressing questions, and gauging audience reactions, all while maintaining a smooth and organized flow throughout the presentation.
  

Problem Solving:

• Addressed individual student concerns and questions related to seminar topics, offering tailored solutions and guidance. Effectively resolved unexpected challenges and inquiries, fostering a positive learning environment.
  

Team Collaboration:

• Collaborated with a diverse team of educational presenters, sharing insights and best practices to enhance seminar quality. Participated in regular team meetings to discuss strategies for improved content delivery.
  

My time at Elevate Education provided me with the opportunity to develop and refine these skills, allowing me to deliver impactful seminars that empowered students with essential study skills and a growth mindset. This experience not only strengthened my ability to connect with diverse audiences but also fostered a deep passion for educational empowerment and personal development.

I’ve been elected by the staff and student body as the Vice Captain at Citipointe Christian College - a key leadership role through which I have regularly collated meetings, managed time and effectively communicated with staff and students to lead and serve the school community. Through this role, I have played a vital role in the health and wellbeing of the student body. In my capacity in this role, I took initiative in leading a team of 20 students to raise mental health awareness through mental health week programs, engaging a student body exceeding 2000 pupils. Collaboratively, I ensured that strategies were put in place to support the well-being of students. This project, amongst others, is a manifestation of my motivation to actively assist others and ensure their wellbeing.

As a Casual Sales Assistant, my role required me to interact with diverse customers, manage administrative tasks, and uphold a welcoming environment. The skills and experiences gained in this position have equipped me with a valuable skill set that is directly relevant to a role as a Medical Receptionist. Key experiences and skills include:

Exceptional Communication Skills:

• Demonstrated strong interpersonal and communication abilities by assisting customers, answering inquiries, and addressing their needs. This skill is essential for maintaining open and effective communication with patients at a practice.
  

Adaptability and Customer Focus:

• Successfully adapted to various customer preferences and requirements, tailoring my approach to meet their individual expectations. This adaptability is crucial when accommodating the diverse needs and concerns of patients.
  

Organizational Proficiency:

• Managed inventory, restocked shelves, and assisted with administrative tasks. This experience ensures an organized approach to coordinating patient appointments, maintaining accurate records, and managing the front desk.
  

Conflict Resolution and Problem-Solving:

• Effectively handled customer inquiries, resolved issues, and addressed concerns, fostering a positive customer experience. These skills are directly transferable to managing patient inquiries and issues at a clinic.
  

Customer Service Excellence:

• Provided a high level of customer service, creating a positive and welcoming atmosphere. Managed over 100 customers a day and ensured customer satisfaction This customer-centric approach aligns with the patient-centred care required.
  

Cash Handling and Record Keeping:

• Managed cash transactions and maintained accurate records, highlighting attention to detail and trustworthiness. These skills are crucial when handling financial transactions and maintaining patient records in a clinic.
  

Team Collaboration:

• Worked collaboratively with colleagues to ensure smooth store operations and exceptional customer service. This teamwork background is transferable to working harmoniously with a team and ensuring a cohesive patient experience.
  

These skills, honed in a retail setting, are directly applicable to creating a welcoming and efficient patient-centred environment in a medical practice.